2013 Ford Flex Fuel System Problems

Which parts fail

• Delivery › Fuel pump
  2

Components named in complaints (fuel pump, injectors, fuel tank, hybrid and EV propulsion).

Mileage when the problem started

• Under 25k
  813%
• 25k–50k
  58%
• 50k–75k
  2540%
• 75k–100k
  1524%
• 100k–150k
  813%
• 150k+
  23%

Owner reports

Selected complaints filed with NHTSA by 2013 Ford Flex owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2013 Ford Flex. The contact stated that while her daughter was driving at an undisclosed speed; after coming to a complete stop, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle rolled backwards unintendedly. After depressing the accelerator pedal, the vehicle responded as designed and was safely driven to the destination. The vehicle was taken to an independent mechanic and was diagnosed with a failed fuel pump. The contact was informed that the fuel pump needed to be replaced. The dealer was contacted and made aware of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline). The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. …

The contact owns a 2013 Ford Flex. The contact stated that while operating the vehicle, the message "check fuel filler inlet" was displayed. The contact stated while refueling, gasoline spilled back out of the filler inlet. Additionally, while operating the vehicle, there was a strong fuel odor present inside the cabin of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 222,000.

The contact owns a 2013 Ford Flex. The contact stated that while his wife was driving at unknown speed, the vehicle stalled without warning. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be repaired. The vehicle was repaired however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the canister purge valve and throttle body assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to contact NHTSA. The approximate failure mileage was 122,000.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 35 MPH, there was an abnormal gasoline odor inside the cabin of the vehicle. The contact stated that the odor of gasoline was constant. There was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline). The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Flex. The contact stated that the vehicle performed as designed; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 77,000.

The contact owns a 2013 Ford Flex. The contact stated that upon opening the front passenger's and driver's side doors, a loud grinding sound was coming from the dashboard. The contact also stated that both doors would intermittently fail to unlock upon depressing the unlock button. The contact also noticed that the vehicle was consuming fuel soon after refueling. The dealer was notified of the failure and the contact was informed that the Vin was not under recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

There seems to be a fuel leak on my vehicle's fuel tank. When the tank is half full and more there is a noticable fuel smell around my car and fuel dripping under my car. When the fuel is less than half full, the fuel seems to stop leaking. I believe the seam in the gas tank is leaking. I have heard of other people with my same year and vehicle having the same issues so I figured it was worth reporting.

Have difficulty fueling vehicle. "Fuel fill inlet" warning stays on dash. Strong fuel mixture smell in cabin. Fuel will overspill if you try to pump gas at full force. Smells like fuel is leaking. Concerned about possible explosion. Many other drivers having the same issues. Strange clicking sounds from front end.

Fuel control module - vehicle has 30,932 miles on it, and is 4 months outside of the 3year/36,000 mile warranty. Drove and filled up the vehicle on the afternoon of 2/12 and all was well. Came out of my home on the morning of 2/13 to go to work and the vehicle would not start. After several attempts, had to call and have the vehicle towed to the nearest Ford dealership. Ended up having to take the day off work trying to get the vehicle towed, arrange for repair, etc. After a day and a half, on 2/14, I was told that the problem was a computer malfunction and the computer was "rebooted" and the car finally started for the techs; but that they would like to keep it for a day or so to make sure it would continue to start. …

Ford motor company (Ford) is recalling certain model year 2013-2015 Ford taurus, Ford Flex, Lincoln mks and Lincoln mkt vehicles equipped with 3.5l gtdi EcoBoost engines and 2013-2015 Ford taurus police interceptor vehicles. A component within the fuel pump electric module (pem) May overheat causing a loss of electrical power to the fuel pump. Consequence a loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash. What owners should do Ford will notify owners, and dealers will inspect the fuel pem part number and replace the fuel pem, as necessary, free of charge. The recall began on December 1, 2016. Owners May contact Ford customer service at [phone]. Ford's number for this recall is 16s31. I had this part suddenly go out on me on 6/22/2017 and had it towed to my dealership. …

Related recalls

Fuel System complaints in other Flex years