2020 Ford F-250 SD Fuel System Problems

Mileage when the problem started

• Under 25k
  310%
• 25k–50k
  310%
• 50k–75k
  27%
• 75k–100k
  931%
• 100k–150k
  931%
• 150k+
  310%

Owner reports

Selected complaints filed with NHTSA by 2020 Ford F-250 SD owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2020 Ford F-250. The contact stated that while driving up a slight incline and pulling a trailer a burning type odor was suddenly present inside the cabin and the check engine light had flashed on before the vehicle began to lose power and stalled. After lifting the hood smoke and flames were present coming from the engine compartment. The contact attempted to extinguish the flames using a fire extinguisher but was unsuccessful and the flames intensified and began to spread to the cabin of the vehicle. Eventually the vehicle was completely destroyed from the flames. A fire report was taken at the scene and the vehicle was towed away. A police report was not taken. The cause of the failure was not determined. The local dealer was notified of the incident. The contact also indicated that a motorist observed fuel leaking from under the vehicle prior to the incident. …

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that soon after starting the vehicle, the vehicle shut off without warning. The contact made several attempts to restart the vehicle, but the vehicle failed to start. Due to the failure, the vehicle was towed to the dealer where a diagnostic test was performed. The diagnostic test determined that the high-pressure fuel pump had failed and destroyed the entire fuel system. In addition, the contact received notification of NHTSA Campaign Number: 25V686000 (Back Over Prevention); however, the part for the recall repair was unavailable. …

The contact owns a 2020 Ford F-250 SD. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. The vehicle lost motive power and the engine seized. The contact stated that the vehicle failed to restart, and a Police Officer assisted the contact in moving the vehicle to the shoulder of the road. The contact stated that the failure occurred while driving on a busy highway, which could have caused someone to be seriously injured. The contact stated that the incident was significantly scary, and the Police Officer arrived after 21 minutes. The contact stated that there were no warning lights illuminated prior to the failure. The contact stated that the check engine warning light illuminated after the failure occurred. …

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 45 MPH and accelerating to merge onto the highway, the contact heard an abnormal bang or pop coming from the front of the vehicle and started losing automotive power. The contact stated that several warning lights were illuminated on the instrument cluster and a "Reduced Power" warning light was flashing. The contact pulled over and the vehicle stalled. The contact was unable to restart the vehicle and had the vehicle towed to a dealer. …

The contact owns a 2020 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V686000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the check engine warning light was intermittently illuminated. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated and lost power. The vehicle was coasted to the side of the road, turned off, restarted, and the vehicle regained power and drove as intended. The message "Power Reduced" was displayed. The failure occurred approximately every 5 miles driven. …

The contact owns a 2020 Ford F-250. The contact stated that while driving 75 MPH, the vehicle made an abnormal knocking sound, and there was excessive smoke coming from the exhaust pipes, before the vehicle shut off. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where the entire fuel system was replaced due to metal shavings contamination from the high-pressure fuel pump(HPFP). The vehicle was repaired at the owner's expense. The contact later received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel), which the contact related to the failure. The manufacturer was contacted for reimbursement; however, the manufacturer informed the contact that reimbursement could only be provided once the recall remedy was available. …

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, while attempting to schedule an appointment, the contact was informed that the recall repair had been placed on hold. The contact stated that recently, while driving approximately 60 MPH, the vehicle started to lose motive power. The contact stated that the vehicle stalled and was towed to the same local dealer. There was no warning light illuminated. The vehicle was diagnosed, and it was determined that the high-pressure fuel pump had failed, and the pump and the diesel fuel system needed to be replaced. The contact was provided and estimate for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. …

The contact owns a 2020 Ford F-250. The contact stated that while driving at an undisclosed speed, the check engine and loss of power warning lights were illuminated. In addition, the vehicle sputtered. The vehicle was driven to the shoulder of the road. The vehicle was then towed to an independent mechanic, where it was diagnosed with fuel systems failure. The contact was informed that the fuel system needed to be replaced. In addition, the contact was informed that a complete fuel system and maintenance needed to be performed to fix the vehicle. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part was not yet available. The dealer was made aware of the failure. The contact was informed that the recall was not associated with the VIN. The manufacturer was not made aware of the failure. …

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 55 MPH, the vehicle suddenly downshifted from 8th gear to 3rd gear, causing the vehicle to hesitate as if the transmission was slipping. The vehicle started to self-correct, and the transmission shifted between 5th and 7th gear. The failure occurred twice within 2 weeks. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed that the transmission had failed and needed to be replaced or rebuilt. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 90,879. …

The contact owns a 2020 Ford F-250. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel) and 25V626000 (Steering); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While the contact's husband was driving approximately 45-50MPH, the vehicle suddenly lost motive power and power steering functionality. The driver coasted to the side of the road, and the vehicle became inoperable. The vehicle was towed to the dealer, who determined that the high-pressure fuel pump (CP4 pump) had failed and there were metal fragments inside the fuel line. The CP4 pump was replaced. The dealer confirmed that the recall repairs were not completed. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

Related recalls

NHTSA investigations

Fuel System complaints in other F-250 SD years