2014 Chevrolet Cruze Window & Wiper Problems

Which parts fail

• Sun/moon roof assembly
  1

Components named in complaints (power windows, windshield, wipers, mirrors, sunroof).

Mileage when the problem started

• Under 25k
  617%
• 25k–50k
  411%
• 50k–75k
  822%
• 75k–100k
  1233%
• 100k–150k
  514%
• 150k+
  13%

Owner reports

Selected complaints filed with NHTSA by 2014 Chevrolet Cruze owners, lightly cleaned up (personal details are redacted by NHTSA).

The heater blend door actuator and or lever gear for the blend door actuator that controls the windshield defrost failed and this raises a major safety concern as it strictly limits your visibility. This is becoming a known issue on the Cruze as i have seen and heard of the problem repeatedly online in the cruze forums. This needs to be seriously addressed to general motors and be taken care of. Plus the cost to fix it is over $1,300.00 as the entire dash needs to come out. Please address this safety concern.

Thin, weak plastic used for gears on A/C air distributor lever. See part #53 in the attached partsdiagram.jpg for reference. This lever is located inside the dash, and is used to divert airflow to windshield/defrost. Cold weather causes this plasic to break when attempting to engage windshield/defrost airflow. This makes it impossible to get warm or dehumidified air to the windshield, which causes ice or fog to build up and results in unsafely diminished visibility. Issue occurred while vehicle was stationary and idling to allow windshield to defrost. Airflow was adjusted to blow to the windshield, and the distributor lever broke as the gear teeth engaged. See attached brokenlever.jpg for reference. Vehicle was approximately 3 years old at the time of the break. …

The drivers side wiper would not work when started today while it was raining while parked in my driveway. I took the cover off of the escutcheon above the wipers to see why the arm was not being driven by the motor. The arm moved freely back and forth on the windshield. The short arm from the wiper motor to the drive plate for the wiper was off. The arm would not snap back in place. It appears that the plastic knuckle has failed. When searching for wiper failures in the Cruze most of the complaints were for this identical failure. Many owners were driving on the road when it failed and I was fortunate that it failed before I left for work as it would have failed while driving in traffic. There are no recalls listed for this defective part. Since is an important safety issue I determined it is best to make this formal complaint. …

At around 4,800 mi my front passenger window was rolled down and upon trying to roll up, it failed to do so. About 1 week later, the front driver side window did the exact same thing. I was able to pull both windows up in the closed position. During common freeway drive the regular shaking causes the windows to open slightly, this is not the issue. However, during one specific drive, the driver window slipped out of the rear weatherstripping and the top rear corner of the window was protruding up and out. The concern of my drivers' window glass flying out was scary and I had to hold it in place with one hand and drive with the other until it was safe to pull over and try to place it back in. If I were to leave the windows down, it significantly raises the possibly of theft. I feel this is a good concern to report as I was afraid for my safety and the safety of others on the road.

On 12-7-2018, I started my car for the day. Turned on the wipers. Then went to turn them on again to rinse the rain off and the driver side blade was lifeless. Had to have transmission replaced. Totally unacceptable I've seen other complaints online and I think there should be a recall because it is a serious safety hazard to not have the driver side wiper blade operational. The car was stationary. But it was a rainy day and I had to drive to work with no wipers. By the grace of god my work is literally three minutes from home. And my son is a mechanic at a Chevy dealership so I was able to have the problem fixed in a few days. But I'm sure there are quite a few people who are not so lucky that are stuck with this problem. I looked it up online and saw a 25 complaints other than mine and it happened to them while their car was in motion.

It was raining, and approximately 40 degrees as indicated by the car thermometer. I was driving and the windshield wipers were going and clearing the rain per normal operation. Suddenly the drivers side wiper only went up about one-quarter of the way of normal and the passenger side went clear over the stuck drivers side wiper. Despite all attempts to fix it at the closest gas station I couldn't find out where the problem occurred, but I did see that the passenger side could not go up and down by pulling it manually, but the drivers side would freely go up and down just by moving it manually. I couldn't see much of anything after that, but got the car home.

Windshield fogged up and I could not see. Defroster and heating windshield did not clear the window so I could see out, and I had to stop because I could not see out forward at all. Dealer checked the condition and of course, could not duplicate! There is a fix on the Chevrolet Cruze forum but I do not want to attempt to do it myself! Something must be done about this or I will be forced to 'lemon-law' this car and I do not want to be forced to do that! It is that dangerious and I know it can be corrected if the proper TSB is issued describing fix as listed by a person on the forum mentioned above.

2014 Chevrolet Cruze clean diesel. Car defroster/defogger does not adequately defog windows during rainy and/or humid outside conditions. Condition persists despite of setting selection of- temperature, fan speed, or where air is coming from (re circulation or outside). Additionally; high levels of moisture, often in the form water droplets or fog, is visible coming out of vents and resting on inside of windshield, other windows, and other interior surfaces. Under many circumstances, only remedy was to stop vehicle and wipe away moisture off of inside windows to achieve visibly of roadway.

While driving the vehicle on the highway at 68mph with no traffic alongside nor in front of me the sunroof glass shattered voluntarily causing small shards of glass to fall into my face and clothing as well as outside the top of the vehicle. The sun shade was open and the glass on closed on the roof and not vented. There was no chance of road debris hitting the closed sunroof nor was there an overpass from anything to fall off from to make impact. The glass exploded and spider-webbed the entire sunroof.

My vehicle was in motion, going about 50-60 MPH. It stared down pouring rain. My driver side windshield wiper stopped working all of a sudden. It remained in the up position. Since my safety was involved, I had to look out of the passenger side so I could see. I pulled over and tried to move it back into position, but it had zero tension and just freely moved. My safety was jeopardized and now I have to goto the dealership and pay out of pocket. I would like to be reimbursed! This is crazy.

Window & Wiper complaints in other Cruze years