2012 Buick Enclave Body Problems

Which parts fail

• Body
  14
• Body › Hatchback/liftgate
  7
• Body › Hatchback/liftgate › Hinge and attachments
  1

Components named in complaints (doors, hood, frame, rust, paint and trim).

Mileage when the problem started

• Under 25k
  15%
• 25k–50k
  15%
• 50k–75k
  737%
• 75k–100k
  316%
• 100k–150k
  737%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2012 Buick Enclave owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2012 Buick Enclave. The contact stated that while driving at various speeds, the vehicle lost motive power and hesitated while attempting to accelerate and depressing the accelerator pedal. During the failure, the check engine warning light momentarily illuminated. The vehicle was taken to a local mechanic who was unable to determine the cause of the failure. Additionally, while opening the rear liftgate door, there was a clicking sound coming from the driver's side rear liftgate door strut. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V415000 (STRUCTURE). The failure mileage was 118,000.

The contact owns a 2012 Buick Enclave. The contact stated that while placing groceries into his vehicle, an abnormal noise began to emit from the rear liftgate. As the contact moved out of the way, the liftgate slammed down independently without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 15V415000 (Structure) which he linked to the failure. The contact called the manufacturer and he was informed that his vehicle was not included in the recall. The contact was then referred to a dealer for assistance. The dealer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

The contact owns a 2012 Buick Enclave. The contact stated that after pressing the liftgate button to the open the rear liftgate, the liftgate door opened before suddenly falling downward and closing. During the incident the liftgate door had made contact with the owners head. The contact sustained bruised head which did not require medical treatment. The manufacturer was notified of the failure and informed that the VIN was not included in the NHTSA Campaign Number: 15V415000(Structure). The contact indicated that the vehicle had experienced that same failure listed in the recall. The local dealer was not contacted. The failure mileage was 105,000.

The contact owns a 2012 Buick Enclave. The contact stated that upon starting the vehicle, he would hear loud abnormal rattling and ticking sounds coming from the corner between the front passenger's side and the windshield. There were no warnings lights were illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 129,000.

Tl* the contact owns a 2012 Buick Enclave. While the power liftgate was reaching its full position, it independently slammed shut without warning. The vehicle was taken to rk Chevrolet (502 n delsea dr, vineland, nj 08360, [phone]) where it was diagnosed that the hydraulic struts needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 15V415000 (structure). The manufacturer was notified of the failure and stated that the VIN was not associated with the recall. The contact was provided a case number. The approximate failure mileage was 74,000.

Tl* the contact owns a 2012 Buick Enclave. The contact stated that the liftgate independently closed on the back of an occupant. There were no injuries. The failure occurred without warning. Prior to the failure, the vehicle was remedied per NHTSA campaign number: 15V415000 (structure). The contact was informed that the liftgate struts were repositioned instead of having the software updated as the recall remedy stated. The manufacturer was notified of the failure. The failure mileage was approximately 62,000.

Tl* the contact owns a 2012 Buick Enclave. While the liftgate door was opened, it suddenly fell down and struck the contact. The vehicle was taken to the dealer where it was diagnosed that the liftgate door struts were faulty. The contact received the recall notice for NHTSA campaign number: 15V415000 (structure) in August of 2015. The contact was informed that the parts needed to repair the failure were not available and no estimated time for receiving the parts could be given. The failure mileage was 50,000.

Tl* the contact owns a 2012 Buick Enclave. While the vehicle was stationary, the liftgate slammed down on several occasions after being lifted. As a result, the hatchback became inoperable. A dealer was not made aware of the failure. The manufacturer was made aware of the failure. The contact referenced NHTSA campaign number: 15V415000 (structure) as a potential cause of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 123,000.

Tl* the contact owns a 2012 Buick Enclave. The contact stated that the liftgate inadvertently closed and struck a person retrieving an unknown object out of the vehicle. The manufacturer was made aware of the failure and referred the contact to the f. C. Kerbeck GMC dealer located at 100 route 73 n, palmyra, nj 08065, where the contact was informed that there was no recall on the vehicle. The vehicle was not repaired. The failure mileage was 65,100.

Tl* the contact owns a 2012 Buick Enclave. The contact stated that when the tailgate opened, it failed to remain up. The contact received notification of NHTSA campaign number: 15V415000 (structure) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 44,000.

Related recalls

Body complaints in other Enclave years