The problem
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
The risk
If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
The fix
GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
Recall details
| NHTSA campaign | 15V-415 (15V415000) |
|---|---|
| Manufacturer number | 15240 |
| Manufacturer | General Motors, LLC |
| Component | Structure › Body › Hatchback/liftgate |
| Report date | June 30, 2015 |
| Owners notified | November 15, 2016 |
| Vehicles affected | 691,144 |
| Initiated by | Manufacturer |
Vehicles covered
- 2008 Buick Enclave
- 2009 Buick Enclave
- 2010 Buick Enclave
- 2011 Buick Enclave
- 2012 Buick Enclave
- 2009 Chevrolet Traverse
- 2010 Chevrolet Traverse
- 2011 Chevrolet Traverse
- 2012 Chevrolet Traverse
- 2007 GMC Acadia
- 2008 GMC Acadia
- 2009 GMC Acadia
- 2010 GMC Acadia
- 2011 GMC Acadia
- 2012 GMC Acadia
- 2007 Saturn Outlook
- 2008 Saturn Outlook
- 2009 Saturn Outlook
- 2010 Saturn Outlook
Owner complaints about the body & structure
- 2008 Buick Enclave body problems 77
- 2009 Buick Enclave body problems 8
- 2010 Buick Enclave body problems 12
- 2011 Buick Enclave body problems 25
- 2012 Buick Enclave body problems 24
- 2009 Chevrolet Traverse body problems 9
- 2010 Chevrolet Traverse body problems 8
- 2011 Chevrolet Traverse body problems 21
- 2012 Chevrolet Traverse body problems 11
- 2007 GMC Acadia body problems 44
- 2008 GMC Acadia body problems 87
- 2009 GMC Acadia body problems 25
Frequently asked questions
Is the recall 15V-415 repair free?
Yes. Buick dealers will fix the problem at no cost: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 691,144 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.