Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2014 Volkswagen Eos owners, lightly cleaned up (personal details are redacted by NHTSA).
Mid December 2021 the airbag light displayed and all functions on steering wheel quit working to include horn, cruise control, and all other buttons that interface with phone, radio and computer. After daughter returned from college 1st week of February 2022 was the first date available and is when the vehicle was seen by Volkswagen of Little Rock. Service Manager [redacted] reported the Clockspring was faulty and this is a manufacturer defect that is covered fully by Volkswagen, however, the Clockspring has been on back order since February and after calling every 2 weeks and calling again yesterday, 17 June 2022, with still no end on sight, I am filing this formal complaint. My college age daughter drives this vehicle with no horn and no driver airbag. …
The Clockspring is a recalled item... Took the car in for repair in early February. They (Little Rock Volkswagen) said them and continue to say the part is on back order (and there is over 4000 on back order) and cannot tell me when the part will be in. I called VW corporate and filed a complaint, they said the back order problem is between the dealer and the part manufacturer... On a recalled item? This is unacceptable. The airbag light is on but they tell me my daughter is safe. That there is not an airbag problem... But if there was I guess she just wouldn't know... VolksWagon needs to own this problem and resolve at the corporate level and get the part replaced or replace my vehicle. Little Rock VW today had the audacity to suggest that I find the part on EBay and find a backyard mechanic to install it as they cannot??? Really? A back yard mechanic??? A part on EBay?? …
The clockspring in my 2014 VW Eos failed on January 17, 2022. It was brought into the Alexandria, VA VW dealer who confirmed the problem and that the clockspring was under extended warranty due to known problems on January 19, 2022. However, the part was unavailable and no ETA was available, so I brought the car back home. As of April 19, 2022, Volkswagen continues to have no ETA for this part despite ongoing communication on my part. The vehicle has no working driver's side airbag or horn, which is a safety risk. Vokswagen continues to state that they are awaiting an ETA from their manufacturer. This must be impacting a significant amount of people, as this part is used for a number of Jetta and Eos model years.
The clockspring on the car went out. This mean all steering wheel controls don't work, but more importantly, the air bags do not work either. We were told by the dealer the clocksprings are on back order and have been since November 2021. There are 8500 already on back order. We were told it could be 6 months to a year before the part is available. Dealership says VW won't allow them to do loaners, VW says it's up to the dealership. I'm the meantime, my 24 year old is driving around with no air bags.
"Takata recall" my 2014 vw Eos has had 2 major leaks that resulted in water standing in the car. I have had to use a green machine to vacuum out the water twice. The humidly was so high and the temperature in the summer resulted in 100% humidity in the car. The dealer finally got the leaks fixed and vw replaced the carpets. I am still worried about the air bags and vw will do nothing, the lady told me government (NHTSA) has not given a time line for repairs and their hands are tied. My car sets in the back yard I am reluctant to drive it. The parts are not available and the car has less than 2500 miles. I brought the car new and wasted the money you guys need to step up and get this problem resolved, vw says even with the location being in tennessee there is still 6 more years before the airbag needs to be replaced. How many more people have to get killed or injured before you step up? …
Tl* the contact owns a 2014 Volkswagen Eos. While driving approximately 50 MPH, the driver's side air bag warning indicator illuminated. The vehicle was taken to durham Volkswagen (located at 3823 durham-chapel hill blvd, durham, nc 27707, [phone]) to be diagnosed. The contact stated that the air bag warning indicator was reset; however, the failure recurred within a week. The manufacturer was not notified of the failure. The approximate failure mileage was 16,000. The VIN was not available.
[redacted] not listed on your recall list but was required. Takata airbag was replaced by vw under recall. '
Clock spring failure causing complete disconnect of all steering wheel electrical components as well as disabling the airbag
Subject: Takata recall. Dear sir/madam, we own a 2014 Volkswagen Eos and received notification earlier this year about the air bags recall; however, the parts to do the repair seem to be still unavailable and our car is in the waiting list yet. As of know, unfortunately, Volkswagen has been unable to give us a date to repair our car. How is it possible that this May happen when vehicle occupants May result in serious injury or death? Since the recall we have the stress of wondering if somebody is going to hit us and if the defective airbag might explode when deployed. Our car is still under warranty, as it was originally purchased in February last year (2015), we were wondering if we are entitled to a refund or some kind of compensation because we are intending to sell this car under the current recall conditions. …
Takata recall I moved to the south bend indiana area last in the fall of 2017. The local dealer (about 5 miles away) is gurney-leep. I have been trying to have my automobile serviced to address the safety issue but the dealer refuses to make an appointment for me, refuses to create or put me on a contact list when the part "becomes available" and refuses to order the part so that the issue can be addressed. I have called the dealer multiple times since 2017. This year I called on jan 10, feb 12, and March 7 only to be told to call back next week. I have contacted vw corporate customer service twice but the dealer still will not perform the repair. Corporate advised me to drive approximately 80 miles north (about 90 minutes) to have the repair completed. …
Related recalls
Air bags › Frontal › Driver side › Inflator module
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018.
Air bags › Frontal › Driver side › Inflator module
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification…
NHTSA investigations
Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta…
Airbag complaints in other Eos years
Frequently asked questions
How common are airbag problems on the 2014 Volkswagen Eos?
NHTSA has 31 complaints about the air bags of the 2014 Volkswagen Eos, 78% of the model year's 40 complaints.
Is there a recall for 2014 Volkswagen Eos airbag problems?
Yes — NHTSA recall 18V-148 (inflator module, Mar 6, 2018); NHTSA recall 16V-078 (inflator module, Feb 10, 2016). Recall repairs are free at authorized dealers.
At what mileage do 2014 Volkswagen Eos airbag problems start?
Half of the complaints with a recorded mileage happened before about 16,000 miles, and 100% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.