2010 Volkswagen Eos Airbag Problems

Mileage when the problem started

• Under 25k
  113%
• 25k–50k
  225%
• 50k–75k
  338%
• 75k–100k
  113%
• 100k–150k
  113%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2010 Volkswagen Eos owners, lightly cleaned up (personal details are redacted by NHTSA).

Last week, while turning into our driveway, the steering wheel made a sound like rubber grinding. Immediately, an error message appeared indicating an airbag failure. The following day, while driving on a 4-lane highway, another vehicle began a lane change while I was in its blind spot. I applied the brakes, and attempted to sound the horn to alert the other motorist to avoid collision, however the car's horn failed. The accident was avoided, but the experience was unnerving. My wife took the vehicle to a local vw service center on 10/5/18, and was told the failure was related to an issue with the clock spring, a repair which she was told was uncovered by recall. We were a little suspicious, because the dealer had just performed a Takata airbag recall service in February, then today we received another recall notice regarding the airbag but not this related issue. …

Takata recall: my call was recalled in February of 2016 for replacement of the air bag inflator. After numerous call to request the new part & after checking in person at the norm reeves Volkswagen dealership (irvine, ca) in November of 2016, they still cannot remedy the situation. The dealership claims that it only receives a few parts each week! They just today (4-3-17) put me on a list and will supposedly call when the part comes in for my make & model. For a life threatening recall situation, this is completely unacceptable!! Why didn't they put me on "the list" when I called the prior time? Or when I complained in person during my service last November? Volkswagen obviously does not consider this recall a priority. Please pressure them to replace these defective inflators immediately!!

Driver's seat airbag is defective. This was discovered when the vw dealer repaired the steering wheel airbag on recall. I've researched the seat airbag and taken to an independent master auto mechanic who told me the wiring to the seat airbag is getting caught on the drivers seat track. Definitely, an assembly design defect that vw refuses to acknowledge. There is an internet full of identical driver's seat airbag issues.

I have replaced my clock spring twice in 3 years, at the same dealership, southeast vw in santa ana, ca. My steering wheel will make a noise and all controls will stop working and airbag light will turn on. I brought my car in for the airbag recall and they are now stating the clock spring is broken and are wanting to charge me $541.

Tl* Takata recall. The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The manufacturer informed the contact that priority zones were provided by NHTSA and the priority group that the contact was in was slated for September 30th. The contact had not experienced a failure. Parts distribution disconnect.

Tl* Takata recall. The contact owns a 2010 Volkswagen Eos. The contact stated that the recall notice for NHTSA campaign number: 16V078000 (air bags) was received in April. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 01/05/17 updated 02/14/17.

Tl* Takata recall. The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

Tl* Takata recall. The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 18V148000 (air bags). The contact called romano Volkswagen at [phone] (5431 n burdick st, fayetteville, ny 13066) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

Tl* Takata recall. The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 11/29/16

Tl* the contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. Updated 01/27/17 updated 01/31/17.

Related recalls

NHTSA investigations

Airbag complaints in other Eos years