2012 Toyota Sienna Airbag Problems

Mileage when the problem started

• Under 25k
  217%
• 25k–50k
  325%
• 50k–75k
  217%
• 75k–100k
  325%
• 100k–150k
  00%
• 150k+
  217%

Owner reports

Selected complaints filed with NHTSA by 2012 Toyota Sienna owners, lightly cleaned up (personal details are redacted by NHTSA).

Tl* the contact owned a 2012 Toyota Sienna. While the contact was driving 55 MPH, it was rear ended by another vehicle. The contact lost control of the vehicle, drove off the highway, and the vehicle rolled over three times. The contact stated that the vehicle landed upside down. The air bags did not deploy. There were no warning indicators illuminated. The contact sustained back and neck injuries and was transported via ambulance to the emergency room for medical attention. The contact was also seeing a chiropractor. A police report was filed. The vehicle was towed to an impound lot and deemed destroyed. The vehicle was not diagnosed. The dealer and manufacturer were not informed of the failure. The failure mileage was 230,000.

I was at a full stopped and rear Ended at 30 miles an hour and the air bags did not deploy and I am suffering many injuries pain and loss The air bags didn't deploy at all

Brought car in for airbag safety recall. Was told it was completed. After this received another recall mailing for the same problem. Called the Toyota recall resolution team number to verify. Was told that a temporary airbag was installed and that I needed to have the good one reinstalled when they got them in. She called the dealer to set up an appointment then told me that it was taken care of and a new airbag was not needed. And stated that she was confused. And that I needed to go back to the dealer to get a written statement that the work was done. I noticed and explained that it looks like a substitute was made and the receipt says : 'bag 0.8. 2007-2009 yaris hatchback 2007-2009 yaris sedan'. So it looks like a temporary substitute was made and that I was not informed. …

Takata recall 'received notice for NHTSA campaigns: 17V006 (air bags) & 16V858 (structure) for our family vehicle. We have 4 small kids that require car seats so it is not feasible for the front passenger seat to not be used. Per notice, I called Toyota and visited a local dealership in February 2017 to discuss the issue and request a rental or discount on a replacement vehicle. Was informed rentals were limited to $35/day which would only provide a mid-size car (would not fit my family) and no replacement vehicle option was available. Then in March 2017, the sliding door opened while driving. Thankfully we had just left the house and no one was injured, but we are fearful for our lives and the safety of our children as we do not know when this May happen again. …

Tl* the contact owns a 2012 Toyota Sienna. The contact stated that while traveling 55 MPH, another vehicle crashed into the contact's vehicle twice; once from the passenger's side door area and again from the rear. As a result, the contact's vehicle was pushed forward and into the rear of another vehicle. The passenger's side front seat belt failed to restrain and both the passenger and driver's side frontal air bags failed to deploy. The front passenger was thrown into the dashboard and sustained facial, back and neck injuries. The driver sustained injuries to the back and the legs. A police report was filed and the vehicle was destroyed. The manufacturer was made aware of the failure. The approximate failure and current mileage was 11,000......updated 05/09/13 updated 05/22/2013

Takata recall: I began talking to Toyota's 1800 # on Tuesday, February 21 about needing a loaner car because our 2012 Sienna is affected by the Takata recall. On the 23rd of February, the dealer don mcgill Toyota located at kirkwood/I-10 called saying they could offer us a Chrysler town & country van but only that one day. My wife was out of town until Saturday, but I was told they couldn't hold the loaner car that long. The representative than suggested that a dealership closer to our home could help me better and transferred my information to a dealer at I-10/mason road in katy. No one has ever called me from this location and I have left 3 messages on the service manager's line without a call back.

Tl* the contact owns a 2012 Toyota Sienna. While the vehicle was parked, the driver side middle sliding door independently opened without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that he needed to wait for the second notice for when the part became available. The approximate failure mileage was 48,000. VIN tool confirms parts not available.

Autonation Toyota arapahoe dealer (http://www.autonationtoyotaarapahoe.com) ordered the parts needed for the power sliding door recall but they refused to install the parts. The van has been converted to a rear entry wheelchair van - ats advantage rear entry long (86 inch channel) http://www.atsmobility.com/vehicle-conversions. Please help me understand what needs to be done to have the parts installed for this recall on this rear entry conversion wheelchair van. I have attached a copy of the business card for the Toyota assistant service manager, jason vukov.

Takata recall - this is a modified vehicle with a wheelchair ramp. There is no way to sit anywhere but in the front seats. Passenger side airbag is affected and to date there is no remedy for the airbag. This is a dangerous situation in using this vehicle - when can remedy be available?

Making a right hand turn and I believe the truck in front of me lost the trailer hitch. I was only traveling about 15 MPH. Drove over a trailer hitch in the road and all the airbags deployed, causing a violent stop to the van and injuries and shock to my daughter and myself

Related recalls

NHTSA investigations

Airbag complaints in other Sienna years