Toyota Matrix Airbag Problems

Airbag complaints by model year

Which parts fail

• Frontal
  10
• Frontal › Passenger side › Inflator module
  2
• Side/window
  2
• Frontal › Sensor/control module
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  98%
• 25k–50k
  1514%
• 50k–75k
  1715%
• 75k–100k
  2926%
• 100k–150k
  1816%
• 150k+
  2321%

What owners report

Takata recall - received notice in January, 2017 and to date "no remedy" for the airbag recall on my vehicle. Recall advises to avoid having passenger in front seat. I am unable to transport anyone unless in the back seat and am concerned what would happen to me if the airbag goes off while awaiting Toyota's remedy. Please advise.

Tl* Takata recall. The contact owns a 2012 Toyota Matrix. The contact stated that NHTSA campaign number: 17V006000 (air bags) exceeded a reasonable amount of time for repair. The contact received notification in January of 2018. The dealer (eastern shore Toyota 29732 fredrick blvd, daphne, al, 36526) stated that the parts were unavailable for the repair. The manufacturer was also contacted and confirmed the parts were unavailable for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

Tl* the contact owns a 2011 Toyota Matrix. While the vehicle was stationary, it was involved in a front end collision. The air bags did not deploy. A police report was filed. The vehicle was able to be driven from the scene. The dealer and manufacturer were not contacted. There was one injury that required medical attention. The contact suffered from a tear in her rotator cuff. The failure mileage was approximately 58,000.

Takata recall: in July 2016 I received notice from Toyota of passenger air bag recall & told no one can ride in the passenger seat. I have a disabled daughter who cannot sit in the back. I called Toyota corp and they arranged with the local dealer to provide me with a rental car. My car has been sitting outside in the desert heat, blowing sand and sun for a year now. In December 2016 the dealer refused to pay the rental bill of $1085 and my credit card was charged. I fought for a month and a half with the dealer, the rental company and Toyota corp and finally received a check for $1085. The January 2017 bill was paid but none since and I now have another $1085 on my credit card and the possibility of another four months of charges. The dealer representatives refuse to return my calls or offer any explanation other than they never got the bills. I faxed the bills to them and the mgr. …

Tl* the contact owns a 2010 Toyota Matrix. While pulling into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into an apartment building. The driver stated that the brake pedal was depressed during the failure. The front end of the vehicle was severely damaged, but the air bag did not deploy. The driver sustained a fractured sternum, which required medical attention. The vehicle was towed to the contact's home. The cause of the failure was not determined. The vehicle was not repaired. The contact indicated that the vehicle was previously serviced for both unintended acceleration and an unknown air bag recall. The manufacturer was notified of the failure. The local dealer was not notified. The failure mileage was 40,000. The VIN was invalid.

Takata recall - no remedy has been provided and it has been eight months. The car was brought to the local dealer in July 2016 and as it was the family car we were urged to turn over the vehicle to the dealer in favor of a long term rental car until they were able to fix it. We have not heard anything ifrom Toyota since and no one at the local dealer can tell us anything in regards to timeline for the remedy.

Tl* Takata recall. The contact owned a 2009 Toyota Matrix. The contact stated that while driving at 50 MPH, the vehicle was involved in a head-on collision. The air bags deployed and metal fragments passed through the airbag cushion material. As a result, the metal fragments entered the contacts eye and caused a long term injury. The contact also sustained a fractured upper jaw and nose injury that required medical attention. The contact mentioned having continual doctor visits for his eye injury. The vehicle was totaled and towed to junk yard. A police report was not filed. A dealer was not contacted. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 18V024000 (air bags). The failure mileage was 48,000. …

Tl* the contact owns a 2009 Toyota Matrix. While stationary, the contact's vehicle was rear ended by another vehicle. The air bags did not deploy. A police report was filed. The contact sustained injuries to the head, upper back, and neck that required medical attention. The contact drove the vehicle home. The manufacturer was made aware of the failure. The failure mileage was 75,000. Updated 02/07/2017

Related recalls (2)

NHTSA investigations