2010 Toyota Matrix Airbag Problems

Which parts fail

• Frontal
  1
• Side/window
  1

Components named in complaints (front, side and curtain air bags, sensors and inflators).

Mileage when the problem started

• Under 25k
  120%
• 25k–50k
  120%
• 50k–75k
  240%
• 75k–100k
  120%
• 100k–150k
  00%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2010 Toyota Matrix owners, lightly cleaned up (personal details are redacted by NHTSA).

Tl* the contact owns a 2010 Toyota Matrix. While pulling into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into an apartment building. The driver stated that the brake pedal was depressed during the failure. The front end of the vehicle was severely damaged, but the air bag did not deploy. The driver sustained a fractured sternum, which required medical attention. The vehicle was towed to the contact's home. The cause of the failure was not determined. The vehicle was not repaired. The contact indicated that the vehicle was previously serviced for both unintended acceleration and an unknown air bag recall. The manufacturer was notified of the failure. The local dealer was not notified. The failure mileage was 40,000. The VIN was invalid.

Takata recall - no remedy has been provided and it has been eight months. The car was brought to the local dealer in July 2016 and as it was the family car we were urged to turn over the vehicle to the dealer in favor of a long term rental car until they were able to fix it. We have not heard anything ifrom Toyota since and no one at the local dealer can tell us anything in regards to timeline for the remedy.

Tl* the contact owns a 2010 Toyota Matrix. After the contact's vehicle rear ended another vehicle, the air bags failed to deploy. A police report was filed and no injuries were sustained. The vehicle was taken to an independent mechanic; however, it was unknown if the technician diagnosed the failure. The manufacturer was made aware of the failure. The failure mileage was 77,000.

Tl* the contact owns a 2010 Toyota Matrix. The contact received notification of NHTSA campaign number: 16v3740000 (air bags); however, the part for the repair was unavailable. The contact stated that the air bag warning light illuminated. The approximate failure mileage was 18,000. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

Takata recall - I have contacted several Toyota dealerships in my area (baton rouge, la), some of them more than once. None of them are able to do the airbag recall, claiming they do not have the necessary part and do not know when they will have it. This has been going on for probably about a year now. One of them actually suggested that the remedy was to prevent anyone from sitting in the front passenger's seat. I have a wife and 2 small children; that is not an option, and it was ridiculous and insulting to suggest it. I bought a car with 4 doors and (at least) 4 seats for a reason, and that's what I expect to have. Totally unacceptable answer there. Anyway, I have been unable to resolve this with the local dealerships, so I am filing a complaint here. I wish I had found out about this form 6 or 9 months ago. Thanks in advance.

My car is having an excessive oil consumption on which is a problem that Toyota dealers are fully aware of and are not willing to do anything to fix the problem. Is unacceptable that a car with only 35,000 miles on it consumed all the oil out before it reaches 4,500 miles for service requirement. Government needs to do something about this fraudulent dealers whom are taking advantage of people like me and stating that according to toyotas protocol there is not problem with the car if its consuming all the oil out after the 2 test Toyota performs. And they do not want customers to go with a private mechanic to perform the test because they take all of their liability off if someone else beside Toyota mechanics touch the car. It's obvious they are hiding something again. Please help.

Tl* the contact owns a 2010 Toyota Matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A local dealer (autonation Toyota hayward located at 24773 mission blvd hayward, ca 94544 [phone]) was contacted and confirmed that the parts were not available for the recall remedy after the contact left the vehicle at the dealer. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

"Takata recall". I purchased the vehicle on 4/27/2017. I received a recall notice approxiamately 1 week later. I called the dealer I purchased it through, they told me when I receive a letter from Toyota that the airbags are available, to call back. It has been almost 5 months and the vehicle has not yet been repaired. I really would like my car repaired soon, as the weather here in rochester is going to get snowy in the next few months. I want to feel safe in my car, as I transport my daughter that is 3 1/2 years old. Can you please give me some guidance as to how I can get my vehicle repaired soon?

Tl* Takata recall. The contact owns a 2010 Toyota Matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (Toyota of fayetteville, ar) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The contact had not experienced a failure. Parts distribution disconnect.

Tl* Takata recall. The contact owns a 2010 Toyota Matrix. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

Related recalls

NHTSA investigations

Airbag complaints in other Matrix years