The problem
BMW of North America, LLC (BMW) is recalling certain 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles. The electric drive motor software may shut down the high-voltage system, causing a loss of drive power.
The risk
A loss of drive power increases the risk of a crash.
The fix
The electric drive motor software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed August 5, 2025. Owners may contact BMW customer service at 1-800-525-7417.
Recall details
| NHTSA campaign | 25V-395 (25V395000) |
|---|---|
| Manufacturer | BMW of North America, LLC |
| Component | Electrical system › Propulsion system › Traction motor › Controller › Software |
| Report date | July 23, 2025 |
| Owners notified | August 8, 2025 |
| Vehicles affected | 71,286 |
| Initiated by | Manufacturer |
Vehicles covered
Plus 2 other model/year combinations not covered on this site.
Owner complaints about the electrical system
- 2022 BMW i4 electrical problems 4
- 2023 BMW i4 electrical problems 18
- 2024 BMW i4 electrical problems 3
- 2024 BMW i5 electrical problems 5
- 2023 BMW i7 electrical problems 2
- 2024 BMW i7 electrical problems 7
- 2022 BMW iX electrical problems 10
- 2023 BMW iX electrical problems 7
- 2024 BMW iX electrical problems 13
Frequently asked questions
Is the recall 25V-395 repair free?
Yes. BMW dealers will fix the problem at no cost: The electric drive motor software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed August 5, 2025. Owners may contact BMW customer service at 1-800-525-7417.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 71,286 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.