The problem
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
The risk
An air bag that does not deploy during a crash increases the risk of injury.
The fix
Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Recall details
| NHTSA campaign | 23V-865 (23V865000) |
|---|---|
| Manufacturer number | 23TA15, 23LA03 |
| Manufacturer | Toyota Motor Corporation |
| Component | Air bags › Sensor › Occupant classification |
| Report date | December 20, 2023 |
| Owners notified | October 31, 2024 |
| Vehicles affected | 999,901 |
| Initiated by | Manufacturer |
Vehicles covered
- 2020 Lexus ES
- 2021 Lexus ES
- 2020 Lexus ES Hybrid
- 2020 Lexus RX
- 2021 Lexus RX
- 2020 Toyota Avalon
- 2021 Toyota Avalon
- 2020 Toyota Avalon Hybrid
- 2021 Toyota Avalon Hybrid
- 2020 Toyota Camry
- 2021 Toyota Camry
- 2022 Toyota Camry
- 2020 Toyota Camry Hybrid
- 2021 Toyota Camry Hybrid
- 2020 Toyota Corolla
- 2021 Toyota Corolla
- 2020 Toyota Highlander
- 2021 Toyota Highlander
- 2020 Toyota Highlander Hybrid
- 2021 Toyota Highlander Hybrid
- 2020 Toyota RAV4
- 2021 Toyota RAV4
- 2020 Toyota RAV4 Hybrid
- 2021 Toyota RAV4 Hybrid
- 2021 Toyota Sienna Hybrid
Plus 5 other model/year combinations not covered on this site.
Owner complaints about the air bags
- 2020 Lexus ES airbag problems 8
- 2021 Lexus ES airbag problems 25
- 2020 Lexus ES Hybrid airbag problems 1
- 2020 Lexus RX airbag problems 21
- 2021 Lexus RX airbag problems 47
- 2020 Toyota Avalon airbag problems 1
- 2021 Toyota Avalon airbag problems 12
- 2021 Toyota Avalon Hybrid airbag problems 6
- 2020 Toyota Camry airbag problems 49
- 2021 Toyota Camry airbag problems 78
- 2022 Toyota Camry airbag problems 10
- 2020 Toyota Camry Hybrid airbag problems 8
Frequently asked questions
Is the recall 23V-865 repair free?
Yes. Lexus dealers will fix the problem at no cost: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 999,901 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.