The problem
General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
The risk
A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
The fix
The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.
Recall details
| NHTSA campaign | 23V-744 (23V744000) |
|---|---|
| Manufacturer number | A232424320 |
| Manufacturer | General Motors, LLC |
| Component | Electrical system › Instrument cluster/panel |
| Report date | November 6, 2023 |
| Owners notified | December 4, 2023 |
| Vehicles affected | 60,154 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 23V-744 repair free?
Yes. Buick dealers will fix the problem at no cost: The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 60,154 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.