The problem
Kia America, Inc. (KIA) is recalling certain 2015-2019 Soul EV vehicles. The parking mechanism may be damaged, which can result in unintended vehicle movement when the gear shift lever is in the Park 'P' position and the parking brake is not applied while the vehicle is powered on.
The risk
Unintended vehicle movement can increase the risk of a crash.
The fix
Dealers will update the electronic control unit software, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC287. This recall expands and replaces recall number 20V-389. Vehicles previously repaired under 20V-389 will need to have the new remedy completed.
Recall details
| NHTSA campaign | 23V-724 (23V724000) |
|---|---|
| Manufacturer number | SC287 |
| Manufacturer | Kia America, Inc. |
| Component | Electrical system › Software |
| Report date | October 26, 2023 |
| Owners notified | December 21, 2023 |
| Vehicles affected | 6,262 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 23V-724 repair free?
Yes. Kia dealers will fix the problem at no cost: Dealers will update the electronic control unit software, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC287.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 6,262 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.