The problem
Kia America, Inc. (Kia) is recalling certain 2015-2019 Soul EV vehicles equipped with an E400 battery. The high-voltage battery pack may experience an electrical short-circuit while driving.
The risk
A battery electrical short-circuit increases the risk of a fire.
The fix
Dealers will update and/or replace the battery management system and software, as necessary, free of charge. The new software will illuminate the EV warning light, limit charging capacity, and reduce vehicle power if abnormal voltage is detected. If this occurs, the battery will be replaced, free of charge. Owner notification letters were mailed August 18, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC267.
Recall details
| NHTSA campaign | 23V-218 (23V218000) |
|---|---|
| Manufacturer number | SC267 |
| Manufacturer | Kia America, Inc. |
| Component | Electrical system › Propulsion system › Traction battery |
| Report date | March 29, 2023 |
| Owners notified | August 18, 2023 |
| Vehicles affected | 2,689 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 23V-218 repair free?
Yes. Kia dealers will fix the problem at no cost: Dealers will update and/or replace the battery management system and software, as necessary, free of charge. The new software will illuminate the EV warning light, limit charging capacity, and reduce vehicle power if abnormal voltage is detected.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 2,689 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.