The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
The risk
Driver distraction can increase the risk of a crash.
The fix
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Recall details
| NHTSA campaign | 21V-931 (21V931000) |
|---|---|
| Manufacturer number | 2022010003 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Electrical system › Software |
| Report date | November 29, 2021 |
| Owners notified | January 25, 2022 |
| Vehicles affected | 227 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 21V-931 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 227 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.