The problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
The fix
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
Recall details
| NHTSA campaign | 20V-716 (20V716000) |
|---|---|
| Manufacturer number | 91BB / 91BC |
| Manufacturer | Volkswagen Group of America, Inc. |
| Component | Back over prevention › Sensing system › Camera |
| Report date | November 18, 2020 |
| Owners notified | December 11, 2020 |
| Vehicles affected | 32,048 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the driver assistance
Frequently asked questions
Is the recall 20V-716 repair free?
Yes. Volkswagen dealers will fix the problem at no cost: Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 32,048 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.