The problem
National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
The risk
An unsecured occupant has an increased risk of injury in the event of a crash.
The fix
National Van Builders will notify owners, and dealers will replace the retractors, free of charge. The recall began May 19, 2020. Owners may contact Freedman customer service at 1-800-443-4540 or National Van Builders customer service at 1-800-527-7477.
Recall details
| NHTSA campaign | 20V-250 (20V250000) |
|---|---|
| Manufacturer number | 20E-004 |
| Manufacturer | Ford Motor Company |
| Component | Seat belts › Front › Retractor |
| Report date | May 5, 2020 |
| Owners notified | May 19, 2020 |
| Vehicles affected | 5 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the seat belts
Frequently asked questions
Is the recall 20V-250 repair free?
Yes. Ford dealers will fix the problem at no cost: National Van Builders will notify owners, and dealers will replace the retractors, free of charge. The recall began May 19, 2020. Owners may contact Freedman customer service at 1-800-443-4540 or National Van Builders customer service at 1-800-527-7477.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 5 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.