The problem
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
The risk
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
The fix
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Recall details
| NHTSA campaign | 20V-072 (20V072000) |
|---|---|
| Manufacturer number | 20S04 |
| Manufacturer | Ford Motor Company |
| Component | Suspension › Rear |
| Report date | February 10, 2020 |
| Owners notified | October 28, 2020 |
| Vehicles affected | 211,207 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the suspension
- 2013 Ford Flex suspension problems 17
- 2014 Ford Flex suspension problems 26
- 2015 Ford Flex suspension problems 7
- 2016 Ford Flex suspension problems 10
- 2017 Ford Flex suspension problems 13
- 2018 Ford Flex suspension problems 9
- 2013 Ford Taurus suspension problems 25
- 2014 Ford Taurus suspension problems 8
- 2015 Ford Taurus suspension problems 11
- 2016 Ford Taurus suspension problems 5
- 2017 Ford Taurus suspension problems 3
- 2018 Ford Taurus suspension problems 7
Frequently asked questions
Is the recall 20V-072 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 211,207 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.