The problem
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
The risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
The fix
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Recall details
| NHTSA campaign | 19V-918 (19V918000) |
|---|---|
| Manufacturer number | 2020040011 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Visibility › Sun/moon roof assembly |
| Report date | December 20, 2019 |
| Owners notified | July 10, 2020 |
| Vehicles affected | 747,928 |
| Initiated by | Manufacturer |
Vehicles covered
- 2002 Mercedes-Benz AMG C32
- 2003 Mercedes-Benz AMG C32
- 2004 Mercedes-Benz AMG C32
- 2005 Mercedes-Benz AMG C55
- 2006 Mercedes-Benz AMG C55
- 2003 Mercedes-Benz AMG CLK55
- 2004 Mercedes-Benz AMG CLK55
- 2006 Mercedes-Benz AMG CLS55
- 2007 Mercedes-Benz AMG CLS63
- 2008 Mercedes-Benz AMG CLS63
- 2009 Mercedes-Benz AMG CLS63
- 2010 Mercedes-Benz AMG CLS63
- 2011 Mercedes-Benz AMG CLS63
- 2003 Mercedes-Benz AMG E55
- 2004 Mercedes-Benz AMG E55
- 2005 Mercedes-Benz AMG E55
- 2006 Mercedes-Benz AMG E55
- 2007 Mercedes-Benz AMG E63
- 2008 Mercedes-Benz AMG E63
- 2009 Mercedes-Benz AMG E63
- 2003 Mercedes-Benz C230
- 2004 Mercedes-Benz C230
- 2005 Mercedes-Benz C230
- 2006 Mercedes-Benz C230
- 2007 Mercedes-Benz C230
- 2001 Mercedes-Benz C240
- 2002 Mercedes-Benz C240
- 2003 Mercedes-Benz C240
- 2004 Mercedes-Benz C240
- 2005 Mercedes-Benz C240
- 2006 Mercedes-Benz C280
- 2007 Mercedes-Benz C280
- 2001 Mercedes-Benz C320
- 2002 Mercedes-Benz C320
- 2003 Mercedes-Benz C320
- 2004 Mercedes-Benz C320
- 2005 Mercedes-Benz C320
- 2006 Mercedes-Benz C350
- 2007 Mercedes-Benz C350
- 2003 Mercedes-Benz CLK320
- 2004 Mercedes-Benz CLK320
- 2005 Mercedes-Benz CLK320
- 2006 Mercedes-Benz CLK350
- 2007 Mercedes-Benz CLK350
- 2008 Mercedes-Benz CLK350
- 2009 Mercedes-Benz CLK350
- 2003 Mercedes-Benz CLK500
- 2004 Mercedes-Benz CLK500
- 2005 Mercedes-Benz CLK500
- 2006 Mercedes-Benz CLK500
- 2007 Mercedes-Benz CLK550
- 2008 Mercedes-Benz CLK550
- 2009 Mercedes-Benz CLK550
- 2006 Mercedes-Benz CLS500
- 2007 Mercedes-Benz CLS550
- 2008 Mercedes-Benz CLS550
- 2009 Mercedes-Benz CLS550
- 2010 Mercedes-Benz CLS550
- 2011 Mercedes-Benz CLS550
- 2003 Mercedes-Benz E320
- 2004 Mercedes-Benz E320
- 2005 Mercedes-Benz E320
- 2006 Mercedes-Benz E320
- 2007 Mercedes-Benz E320
- 2008 Mercedes-Benz E320
- 2009 Mercedes-Benz E320
- 2006 Mercedes-Benz E350
- 2007 Mercedes-Benz E350
- 2008 Mercedes-Benz E350
- 2009 Mercedes-Benz E350
- 2003 Mercedes-Benz E500
- 2004 Mercedes-Benz E500
- 2005 Mercedes-Benz E500
- 2006 Mercedes-Benz E500
- 2007 Mercedes-Benz E550
- 2008 Mercedes-Benz E550
- 2009 Mercedes-Benz E550
Plus 2 other model/year combinations not covered on this site.
Owner complaints about the windows, wipers & sunroof
- 2007 Mercedes-Benz AMG E63 window & wiper problems 1
- 2003 Mercedes-Benz C230 window & wiper problems 3
- 2004 Mercedes-Benz C230 window & wiper problems 2
- 2005 Mercedes-Benz C230 window & wiper problems 3
- 2006 Mercedes-Benz C230 window & wiper problems 2
- 2007 Mercedes-Benz C230 window & wiper problems 6
- 2001 Mercedes-Benz C240 window & wiper problems 2
- 2002 Mercedes-Benz C240 window & wiper problems 4
- 2003 Mercedes-Benz C240 window & wiper problems 2
- 2004 Mercedes-Benz C240 window & wiper problems 3
- 2005 Mercedes-Benz C240 window & wiper problems 1
- 2006 Mercedes-Benz C280 window & wiper problems 2
Frequently asked questions
Is the recall 19V-918 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 747,928 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.