The problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2015 Passat, 2011-2014 Golf A6, and 2011-2013 Audi A3 diesel vehicles, thought to have been previously repaired under one of the Takata air bag recalls. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
The risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
The fix
Volkswagen will notify owners, and dealers will replace the driver's side air bag inflators, free of charge. The recall began December 20, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69R6, 69Q8, 69Q9, and 69Y5.
Recall details
| NHTSA campaign | 19V-862 (19V862000) |
|---|---|
| Manufacturer number | 69R6,69Q8,69Q9,69Y5 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Component | Air bags › Frontal › Driver side › Inflator module |
| Report date | December 4, 2019 |
| Owners notified | December 20, 2019 |
| Vehicles affected | 226 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the air bags
- 2011 Audi A3 airbag problems 20
- 2012 Audi A3 airbag problems 31
- 2013 Audi A3 airbag problems 10
- 2011 Volkswagen Golf airbag problems 12
- 2012 Volkswagen Golf airbag problems 10
- 2013 Volkswagen Golf airbag problems 9
- 2014 Volkswagen Golf airbag problems 4
- 2012 Volkswagen Passat airbag problems 296
- 2013 Volkswagen Passat airbag problems 382
- 2014 Volkswagen Passat airbag problems 354
- 2015 Volkswagen Passat airbag problems 88
Frequently asked questions
Is the recall 19V-862 repair free?
Yes. Audi dealers will fix the problem at no cost: Volkswagen will notify owners, and dealers will replace the driver's side air bag inflators, free of charge. The recall began December 20, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 226 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.