The problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
The risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
The fix
Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
Recall details
| NHTSA campaign | 16V-660 (16V660000) |
|---|---|
| Manufacturer number | 20W9 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Component | Fuel system, gasoline › Delivery › Fuel pump |
| Report date | September 13, 2016 |
| Owners notified | November 9, 2016 |
| Vehicles affected | 143,214 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the fuel & propulsion system
- 2009 Audi Q5 fuel system problems 6
- 2010 Audi Q5 fuel system problems 32
- 2011 Audi Q5 fuel system problems 32
- 2012 Audi Q5 fuel system problems 23
- 2007 Audi Q7 fuel system problems 29
- 2008 Audi Q7 fuel system problems 18
- 2009 Audi Q7 fuel system problems 9
- 2010 Audi Q7 fuel system problems 15
- 2011 Audi Q7 fuel system problems 5
- 2012 Audi Q7 fuel system problems 12
Frequently asked questions
Is the recall 16V-660 repair free?
Yes. Audi dealers will fix the problem at no cost: Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 143,214 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.