The problem
Sprinter is recalling certain model year 2010-2011 freightliner 2500 sprinter and Mercedes-Benz sprinter vehicles equipped with an emergency exit window. The adhesive bond between the glass and the hinge on the top of the window May loosen.
The risk
The emergency exit window May separate from the body and could fall increasing the risk of injuries to the passenger or driver.
The fix
Dealers will replace the emergency exit window if necessary free of charge. The safety recall began on February 11, 2011. Owners May contact sprinter at 1-201-573-0600.
Recall details
| NHTSA campaign | 10V-642 (10V642000) |
|---|---|
| Manufacturer | SPRINTER ENGINEERING & COMPLIANCE SUPPOR |
| Component | Equipment |
| Report date | December 21, 2010 |
| Owners notified | February 11, 2011 |
| Vehicles affected | 274 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 10V-642 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will replace the emergency exit window if necessary free of charge. The safety recall began on February 11, 2011. Owners May contact sprinter at 1-201-573-0600.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 274 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.