2020 Ram 2500 Fuel System Problems

Which parts fail

• Delivery › Fuel pump
  2
• Fuel injection system › Injectors
  1

Components named in complaints (fuel pump, injectors, fuel tank, hybrid and EV propulsion).

Mileage when the problem started

• Under 25k
  1365%
• 25k–50k
  210%
• 50k–75k
  210%
• 75k–100k
  15%
• 100k–150k
  210%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2020 Ram 2500 owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while in a turning lane, another vehicle crashed into the contact's front driver's side. The traction stability control warning light illuminated. Additionally, the turn signals failed to operate as needed. The air bags failed to deploy. The contact suffered injuries to his head, lower back, right shoulder, left hand, fractured left rib cage, and knee replacement injuries. Medical attention was received. A police report was filed. The vehicle was taken to a dealer, where it was diagnosed that the drag link was severely bent, and the steering wheel was only able to make 90-degree turns. …

The contact owns a 2020 Ram 2500. The contact stated that while driving at 75 MPH, the vehicle stalled as an exhaust warning light illuminated on the instrument panel. The contact was able to coast the vehicle off of the freeway and shut off the vehicle. Due to the failure, the contact had the vehicle towed to a dealer where they discovered that metal shavings had entered the fuel line caused by a defective high-pressure fuel pump. The vehicle remained in the possession of the dealer and the contact obtained a rental vehicle. Two months later, the contact received a recall notice for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) which he linked to the failure; however, parts for the recall repair were unavailable. The manufacturer had been notified of the failure on multiple occasions but offered no assistance. …

The contact's husband owns a 2020 Ram 2500. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the diesel particulate filter had failed due to the high-pressure fuel pump (HPFP) failure, which caused metal shavings to enter the fuel system. The dealer determined that the HPFP and the entire fuel system needed to be replaced. The dealer informed the contact that the manufacturer had offered to partially cover the repair cost through goodwill assistance. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); however, the recall repair failed to fix the failure. …

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that the recall repair of the vehicle would be completed in approximately 14 months due to parts availability issues. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they could not assist. The contact stated that the vehicle was running rough while idling. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 4,000. Parts distribution disconnect.

The contact owns a 2020 Ram 2500. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that he was able to maneuver the vehicle off the roadway and the vehicle failed to restart. An unknown warning light was illuminated. The vehicle was hitched to another vehicle and taken to the residence. Additionally, the contact stated that the vehicle was taken to the dealer after receiving NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and it was confirmed that the part was unavailable; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer to be diagnosed. The contact was provided a case number. The failure mileage was approximately 50,000.

The contact owns a 2020 Ram 2500. The contact stated while driving 35-40 MPH, the vehicle started shuddering and he heard abnormal knocking sounds coming from the engine. Additionally, the contact stated that the vehicle seemed to be at risk of a rollover. There was no warning light illuminated. The contact depressed the brake pedal and continued driving 20 MPH. The contact veered to the side of the road. The check engine warning light was illuminated. The contact drove the vehicle to the local dealer at a slower speed. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) which he associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.

The contact owns a 2020 Ram 2500. The contact stated that after refueling, the vehicle experienced reduced power and sputtering before the vehicle stalled. The vehicle was towed to the local dealer and was diagnosed with a faulty fuel injector. The fuel injector was replaced but the failure eventually recurred. The vehicle was taken back to the dealer who discovered metal shavings in the fuel pump and advised that the fuel pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V880000 (Fuel System, Diesel). The contact stated that the vehicle had experienced that failure listed in the recall. The failure mileage was 35,000.

The contact owns a 2020 RAM 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated on 11/20/2021, he was unable to start the vehicle. The contact stated that the check engine warning light was illuminated. The contact was able to start the vehicle on the 6th attempt. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms part not available. The failure mileage was approximately 48,000.

The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System/Diesel). The local dealer was contacted, and he was informed that the part to do the recall repair was not yet available. Recently, the contact stated that an abnormal humming noise was coming from the engine. The contact also stated that while driving 70 MPH, the service required message flashed on the instrument panel but quickly disappeared after illumination. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.

The contact owns a 2020 Ram 2500. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression the accelerator pedal without warning. The contact then received a notification for NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The dealer was notified of the issue; however, the contact was informed that parts were not yet available. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 17,000. VIN tool confirms parts not available.

Related recalls

NHTSA investigations

Fuel System complaints in other 2500 years