Which parts fail
Components named in complaints (door latches, locks, hood and tailgate latches).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2009 Nissan Murano owners, lightly cleaned up (personal details are redacted by NHTSA).
My 2009 Nissan Murano locks on rear doors for both passenger and driver side started failing intermittently and I could only open them by reaching in from front and manually flipping lock. Now they are not working at all. I brought them to my service mechanic and he quoted approx. $500 for each! I don't have that kind of money to put into this car. Recently I had my elderly parents visiting and realized how dangerous it was that my mother could not get out of the car on her own as the rear passenger door won't open from the inside. But when I "alarm/lock" the car, the doors will still open and the alarm will sound. But there is no safety of having locked doors the driver side door still works but there is a miserable rattle inside. This is the most annoying, unsafe and poor quality problem I haveever had with a car. …
I was involved in an accident where the other driver failed to yield and we crashed,the airbag deployed and when I came to I heard my son screaming then I tried to open driver side door and it would not open the unlock button did not work either nor did the window. I then tried the passenger side and those did not work either so I then hoped in the back seat and unlatched my son and took the baby out his seat and covered their faces because of the smoke tried to open the back doors and windows and they did not work either we were trapped in the car and I then tried to kick the windows out however, was not successful it was not until a bystander saw the ricking of the car and a few men had to break the windows out with a crow bar and a hammer..should this have happened the car is a 2009 Nissan Murano why did the electrical system fail.
Tl* the contact owns a 2009 Nissan Murano. The contact stated that both rear doors and the front passenger side door failed to open from the outside of the vehicle. The contact had to enter the vehicle from the front driver side door to open the other doors. The failure recurred continuously. The vehicle was taken to a dealer, where it was diagnosed that the door lock actuators failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 67,000.
Our vehicle is a 2009 Nissan Murano sl with relatively low mileage. Around November of 2010 the door lock actuators began to randomly fail to work on this vehicle. Over a period of several months the malfunctioning door lock actuators spread to all four of the doors on this car. I have contacted two different dealerships after having learned that this is a very common failure on multiple year models of nissans. Both dealers explained there was no recall and that the repairs would likely run $1200 to $1800 to fix all four doors. Living in the houston area and having a grandchild, this is an extremely dangerous situation. Nissan should be required to recall the vehicles suffering from this defect. Other vehicles that I have owned for many years never suffered a failure of such a critical component. …
The issue with my Nissan Murano is the lock actuator beginning to go out. It started in May when the key fob began not working. We started having to unlock the vehicle with the key and then unlock the other doors with the button on the door. This was fine until the lock on the door began to fail. It works occasionally but not all the time. This is my wife's car and we have one child and another on the way, and she will be using this vehicle to transport two kids while I'm at work. It's a safety issue because during inclement weather my wife can't put our baby on the ground to unlock all the doors after the actuator completely fails. Not only for that reason is it a safety hazard but just because a fire hasn't occurred yet because of this electrical issue doesn't mean that one will not happen. As a father this is something I have to be concerned with.
I own a 2009 Nissan Murano s model. My driver's side door power lock jammed 3 days ago for no apparent reason whatsoever. I went to work and when I came out the keyless entry key did not unlock the driver's side door. All other doors were fine. I brought it the dealer on Monday who could not get the door unlocked and then notified me that the door panel access was in the part of the car inaccessible because they could not get the door opened at all. I was asked to bring the car back to Nissan. I will update this complaint at that time. Right now this is a serious safety issue, not to mention the inconvenience to me as a customer climbing over the center console.
At about 65,000 miles the driver door lock actuator quit working. All 4 door lock actuators actuators quit working shortly after. This is a safety issue because my child's door could be opened now since they no longer will lock automatically. I am afraid to manually lock the doors in the case of an car accident in which we were incapable of getting out of the car to save him, then emergency personnel could easily open doors if actuators worked. The unlock buttons will not work. Also, my wife travels through dangerous neighborhoods in which she should be able to lock all doors without pulling off the road. The lock buttons will not work. Please help!
The passenger door behind the drivers door lock does not lock/unlock with using either the fob or when the car starts moving and all the door locks should lock automatically. This is a huge safety issue, either the door is not locked and someone can carjack it or if we had to evacuate the car and we had manually locked this door, anyone sitting in that seat would not be able to get out unless they can unlock it manually themselves, if someone wanted to try and get them out externally, not go to happen! Go on any Nissan Murano forum and this is a long term inherent problem with Nissan door locks., why is this not getting addressed???
Tl contact owns a 2009 Nissan Murano. When the contact is within 3 feet of the vehicle, the driver's side door unlocks. When she touches the handle, the passenger side door unlocks. She called the dealer, service manager, and owner of the sales lot, and they all stated that nothing could be done. She then called Nissan of north America and they stated that they had no information related to the failure, and nothing could be done to remedy the issue. The manufacturer stated that there are technicians who handle service issues of that nature, but they would not provide the number. The failure and current mileages were 6,000.
None of my doors or the trunk unlock or lock with either the remote key or with the button on the inside of the vehicle. 20 mins later they lock after driving for a short while then, when I park they don't lock or unlock with the remote key, again. The remote key battery is not dead so that is not the issue. If that were the case, the door button would unlock and lock it easily. This is a wonderful problem to have as I work in the most crime ridden ghetto in the us and I have a 6 month old I want to get in and out of the car easily, but can't. Updated 2/13/15
Door Lock & Latch complaints in other Murano years
Frequently asked questions
How common are door lock & latch problems on the 2009 Nissan Murano?
NHTSA has 20 complaints about the locks & latches of the 2009 Nissan Murano, 3% of the model year's 635 complaints. The component named most often is doors › latch (1 mentions).
Is there a recall for 2009 Nissan Murano door lock & latch problems?
No. NHTSA lists no locks & latches recall for the 2009 Nissan Murano, though it has 4 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2009 Nissan Murano door lock & latch problems start?
Half of the complaints with a recorded mileage happened before about 60,000 miles, and 11% before 25,000 miles.
Is it dangerous?
Owners linked 1 crash, 0 fires and 1 injury to locks & latches problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.