2015 Mercedes-Benz GLK350 Airbag Problems

Mileage when the problem started

• Under 25k
  110%
• 25k–50k
  550%
• 50k–75k
  220%
• 75k–100k
  220%
• 100k–150k
  00%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2015 Mercedes-Benz GLK350 owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2015 Mercedes-Benz GLK350. The contact received a recall notification for NHTSA Campaign Number: 2020100005 (replace Takata passenger-side module Air Bags) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair? The manufacturer was notified of the issue but did not provide any assistance. The vehicle was in an act of nature accident with a deer. The severe frontal impact damage didn't deploy the airbags. this is a major safety concern with the sensor electrical system, and the already RECALL airbags. The customer is receiving no resolve according to the NHTSA department approve lawsuit settlement claim filed.

Takata Recall. The contact owns a 2015 Mercedes-Benz GLK350. The contact received a recall notification for NHTSA Campaign Number: 19V010000 (Air Bags) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue but did not provide any assistance. The contact had not experienced a failure. Parts distribution disconnect.

Takata recall should have been done before the end of March 2018 according to a letter I received. The Mercedes dealership kept telling me that the airbags were OK, or that they do not have replacements as yet. I had an accident yesterday, so I would like to inform every owner of the problem airbags to make sure that they get the new ones which they deserve.I was in the city, on a street and only impacted another car at about 5-10 MPH following a turn onto a busier street..I sustained only superficial injuries (lacerations, contusions & abbrations), and damages to my glk 350.

Takata recall - Mercedes I've just received a letter stating my 2015 Mercedes glk 350 has or May have a faulty passenger side airbag or inflater related to Takata's poor quality standard. I checked with Mercedes and they don't foresee replacement parts being available until May 2020, which is wholly unacceptable in scope. I understand this recall has been initiated voluntarily due to Takata's history and there have not been any Mercedes incidents, however if the part is concerning enough for a recall I am extremely dissatisfied that it could take over a year to remedy it and I could be potentially putting myself or family at risk. …

Tl* the contact owns a 2015 Mercedes-Benz glk350w2. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact heard a humming noise coming from the air bag compartments on both the front driver and passenger sides of the vehicle. The contact called walter's Mercedes-Benz of riverside (located at 3213 adams st, riverside, ca 92504, [phone]) and was informed that the part was not available. The manufacturer was made aware of the failure and provided case number: 2/2091081908. The approximate failure mileage was 50,000.

Tl* the contact owns a 2015 Mercedes-Benz GLK350. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The contact stated that the air bag warning light was illuminated. Star motor cars (7000 katy rd, houston, tx 77024, [phone]) was contacted and was made aware of the issue. The manufacturer was made aware of the issue. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

Tl* Takata recall. The contact owns a 2015 Mercedes-Benz GLK350. The contact received a recall notification for NHTSA campaign number: 19V010000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to perform the repairs. Mercedes-Benz of orange park (7018 blanding blvd, jacksonville, fl 32244) confirmed that parts were not available to repair the vehicle. The contact also stated that the air bag warning indicator illuminated. The manufacturer was not notified of the failure. The approximate failure mileage was 51,000. VIN tool confirms parts not available.

Takata recall. 1/18/19. Dealer stated no recall, then when proven, refused to replace air bag despite availability, and refused to provide loaner car. Then in email with manufacturer claimed that safe to drive and only precautionary whereas recall notice states possible deadly. Over 60 days and not received recall notice. I found by VIN search.

Takata recall. Hello, please help. We have received notification of the potential serious injury or death risk posed by the airbag installed in the vehicle and that Mercedes Benz USA has no parts available to address these grave risks. Please put pressure on them to address this situation which is wholly unacceptable.

Received notification of Takata air bag recall in February 2019. Unable to get replacement from dealer. I will have to wait until May 2020 to replace the airbag. We are senior citizens and feel that having to wait over a year and a quarter to make our car safe is unreasonable.

Related recalls

NHTSA investigations

Airbag complaints in other GLK350 years