Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2007 Lexus ES owners, lightly cleaned up (personal details are redacted by NHTSA).
I was driving and my car has a certain jerking motion to it, as I tried to break and accelerate the car wasn't able to stop or move properly. As a result I rear ended the car in front of me. In addition to that my airbag wouldn't go off after the accident so it seems like there was a malfunction. Lexus always assured me that all system ran well and that there was nothing wrong with the car. I made all necessary repairs they told me to make a despite my questions about the car being fully functional, they still didn't warn me and told me that my car was fine every time I took it in or got work done on my car.
Toyoto confirmed knowledge of problem with inferior dashboard of Lexus es350 2007. A recall which they are telling me now, they will no longer honor had been in effect: "January 21, 2015 - After years of complaints and recent lawsuits, Toyota has agreed to replace about 3.5 million dashboards that get sticky, cracked, shiny and melt in heat and humidity. Calling it a "Customer Support Program" - ZE6 - Toyota will extend dashboard warranty coverage on the following Toyota and Lexus vehicles." The PHOTO of my dashboard below, shows the cracks and chipping that has occurred over the years. If the air bag deploys fragments will be disbursed throughout my vehicle. I have two grandchildren that I drive to school each day and this is a very bad situation about to happen. I contacted the customer service numerous times and simply flat out said that they will not own responsibility.
I have had my Lexus since 2007 I have many times recieved letters for my recall on the air bags recall id rtpw-48q I called and spoke with Lexus who then set up an account with me and then found me a location to have the recall fixed this was around October of 2018 since then I have had some troubling findings that I believe my husband at the time has possibly done things to my car that could potentially harm or kill not only me but my 6 year old I do no my dash has been removed and replaced and since iv seen my husband in his mechanic shop pull dashes off I no he is experienced I was also unexpectedly his on my driver's side about 9 months ago and the car sped off and I was told to not call the police but a state rd worker witnessed it what I need is for someone to help me I know these things are not manufactured problems besides the airbag please can you help me if recently found that …
Takata recall as of today, 1/8/17, the recall status from Lexus is still "recall incomplete. Remedy not yet available" according to the NHTSA-Takata airbag inflator expansion phases/zones, I am in zone a. Given the date of my car, I would say any degradation expected has occurred and leaves me in danger daily. In the meantime, I am riding almost daily in the passenger seat where the airbag could could cause me serious damage or death. How long does the NHTSA allow manufacturers to go without remedies? What recourse do I have, other than me riding in the back seat when my husband drives? Surely they are not still manufacturing cars with the same defaults, so why can't they replace mine with one that they currently use in their vehicles?
My car is included in the Takata airbag recall. It has been more than a year since we were notified of this problem. To date it has not been fixed and there is no clear date when they will be able to fix it. I've been instructed by Lexus that the remedy for now is that nobody can sit in the front passenger side seat. That is totally unacceptable. I feel as though they are dragging their feet in the hopes that as time goes by, more of the older cars will be taken off the road so they won't need to be repaired. We need action on this, it is a major safety and convenience issue.
Takata recall. Recall notice came some months ago. Was told by dealer on 5/28/17 that it would take until September -- after the summer when I need the car most -- before it can be fixed. Totally unacceptable.
My airbag recall came to me today 7/18/2017 - I found out about this recall from facebook back in sept. 2016 - I called Lexus was informed to drive the car over - I signed a paper stating I was not allowed to drive my car and it must sit in my garage for as long as there is no part to replace it with - they gave me a loaner car but after 10 months later and my car dead - the part came in - it was like pulling teeth to get them to even look at the car and did not want to even put in a new battery - after complaining and working with the home office they did a complete once over and a new battery - my car is working now - but - Lexus should have done something for their customers - lawyers all over the place want to help you get your money back - Lexus didn't even want to hear about any issues you had - complaints etc..... …
10885689- sterling mccall Lexus representatives say that it is a "courtesy " and "not mandated by the NHTSA" to provide a replacement vehicle. I was also informed that "I must have full insurance coverage to lease a car". (I have a 5 passenger 2007 Lexus ES, which is paid in full) it is not required that I have full insurance coverage with the state of tx. This will cost more money. Lexus is concerned with their own economics and not with consumer safety by presenting hardships, making it difficult and taking advantage of customers in providing replacement vehicles for owners who need their vehicles to provide a decent living, who are on a budget, financially challenge.
Takata recall: we received notice of safety recall letter dated June 9, 2016, from Lexus stating there is defect relating to our 2007 es350 involving front passenger airbag inflators produced by Takata. After months of no action by Lexus, we followed up with Lexus on September 27, 2016, and they stated parts were not available. We are in great need of our vehicle and are concerned with our safety in that we are located in zone a which puts us at great risk.
"Takata recall" visited the local dealership in metairie, la to have recall taken care of. They said they would contact me when they were ready to fix problem. My wife and I are senior citizens and are afraid to sit as a passenger of our own car. Why is this taking so long. Over a year since we received notice. Can we demand the use of a similar loaner car? Please have this complaint checked. Thanks
Airbag complaints in other ES years
Frequently asked questions
How common are airbag problems on the 2007 Lexus ES?
NHTSA has 34 complaints about the air bags of the 2007 Lexus ES, 27% of the model year's 125 complaints.
Is there a recall for 2007 Lexus ES airbag problems?
No. NHTSA lists no air bags recall for the 2007 Lexus ES. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2007 Lexus ES airbag problems start?
Half of the complaints with a recorded mileage happened before about 140,000 miles, and 29% before 25,000 miles.
Is it dangerous?
Owners linked 2 crashes, 0 fires and 1 injury to air bags problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.