Complaints by model year
| Year | Complaints | vs. typical* | Recalls | Top problem | Verdict |
|---|---|---|---|---|---|
| 2025 | 45 | 4.4× | 2 | Engine | Avoid |
| 2024 | 6 | −59% | — | Engine | Good |
| 2023 | 32 | 1.8× | 2 | Engine | Caution |
| 2022 | 12 | — | 4 | Electrical | Limited data |
| 2021 | 21 | — | 2 | Engine | Limited data |
* Complaints compared with the median Sorento Hybrid year at the same age, so new and old years are judged fairly. How this works.
Most common Kia Sorento Hybrid problems
Latest Kia Sorento Hybrid recalls
Electrical system › Instrument cluster/panel
Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail.
Remedy: The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026.
Electrical system › Body control module › Software
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights.
Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.
Back over prevention › Sensing system › Camera
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display.
Remedy: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542.
Trailer hitches
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge.
Seat belts › Pretensioner
Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Remedy: Dealers will secure the seat belt pretensioners with a cap, free of charge. Owner notification letters were mailed August 17, 2022. Owners may contact Kia customer service at 1-800-333-4542.
Frequently asked questions
What years of the Kia Sorento Hybrid should you avoid?
2025 and 2023 — these years have the most complaints relative to other Sorento Hybrid years at the same age, led by engine & cooling problems in the 2025.
What is the best year for the Kia Sorento Hybrid?
2024 has the fewest complaints compared with other Sorento Hybrid years at the same age. Newer years can look better simply because fewer complaints have come in yet, so we compare like with like.
What are the most common Kia Sorento Hybrid problems?
Across all years, owners report the most problems with the engine & cooling (52), electrical system (31) and fuel & propulsion system (30). Engine complaints peak in the 2025 model year.
How many recalls has the Kia Sorento Hybrid had?
6 recalls across 2021–2025. The model year with the most is 2022. See all Kia Sorento Hybrid recalls by year.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.