Most common 2021 Kia Sorento Hybrid problems
Share of the 21 complaints; one complaint can involve more than one system. "~" is the median mileage when the problem started.
Kia Sorento Hybrid complaints by model year
Best Sorento Hybrid years: 2024. Years to avoid: 2025, 2023. Compare all years →
2021 Kia Sorento Hybrid recalls (2)
Trailer hitches
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge.
Seat belts › Pretensioner
Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Remedy: Dealers will secure the seat belt pretensioners with a cap, free of charge. Owner notification letters were mailed August 17, 2022. Owners may contact Kia customer service at 1-800-333-4542.
NHTSA defect investigations
Federal safety investigators have looked into a possible defect involving the 2021 Kia Sorento Hybrid:
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles.
What 2021 Kia Sorento Hybrid owners say
Engine & cooling
We had just received our Sorento back from being in the shop for 4 months due to being in an accident. Part of the repair work was to have the software updated and reprogrammed at a Kia dealership, which was completed. We picked up the car on Tuesday, Feb 15, 2022, and on Wednesday, Feb. 16, as we were traveling down hwy 27 in Lake Wales, FL, the alert began to ding and the hybrid warning came on, as well as other lights (I can't remember which ones). The car lost acceleration capability, but as we slowed and turned down another road, the car began to slightly accelerate very slowly. We were able to travel another mile, when the acceleration completely stopped. We pulled over to the side of the road and put the car in park. The engine was very rough. The message came on to leave vehicle in park to charge the hybrid battery. …
On [redacted] we were driving the Kia at slow speed due to snow on the road when a warning light came on which we think said hybrid vehicle failure pull over. The car stopped and the traffic lane with the engine off. The car would not start and we were exposed to traffic. Fortunately, we were on a country road at the time about a mile from our house and we were not struck by following vehicle when the car shut off and stopped in the traffic lane. If we had been on a beltway with 60 or 65 mph traffic obviously the result would've been quite different. Because I felt the vehicle was not safe to drive. I had it towed to the Kia dealer in Salisbury Pocahontas Kia, who have not been able to duplicate the problem and have also not been able to tell us what was wrong with the Kia to cause this problem in the first place. …
Electrical system
The contact owns a 2021 Kia Sorento. The contact stated that while driving at an undisclosed speed, the fluid inverter level indicator warning light was illuminated. The vehicle was taken to the dealer; however, the dealer informed the contact that there was no known repair available for the failure. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 7,650.
We had just received our Sorento back from being in the shop for 4 months due to being in an accident. Part of the repair work was to have the software updated and reprogrammed at a Kia dealership, which was completed. We picked up the car on Tuesday, Feb 15, 2022, and on Wednesday, Feb. 16, as we were traveling down hwy 27 in Lake Wales, FL, the alert began to ding and the hybrid warning came on, as well as other lights (I can't remember which ones). The car lost acceleration capability, but as we slowed and turned down another road, the car began to slightly accelerate very slowly. We were able to travel another mile, when the acceleration completely stopped. We pulled over to the side of the road and put the car in park. The engine was very rough. The message came on to leave vehicle in park to charge the hybrid battery. …
2021 Kia Sorento Hybrid engines & fuel economy
| Engine | Transmission | Drive | MPG city / hwy / combined |
|---|---|---|---|
| 1.6L 4-cyl turbo hybrid | 6-speed dual-clutch | FWD | 39 / 35 / 37 |
EPA ratings. Class: Small SUV.
Frequently asked questions
Is the 2021 Kia Sorento Hybrid a good car?
There isn't enough complaint history for the Sorento Hybrid to compare model years reliably. So far owners have filed 21 complaints with NHTSA.
What is the most common problem with the 2021 Kia Sorento Hybrid?
The engine & cooling — 10 complaints, 48% of all complaints for this model year. Next are the electrical system (10) and fuel & propulsion system (2).
How many recalls does the 2021 Kia Sorento Hybrid have?
There are 2 recalls for the 2021 Kia Sorento Hybrid, the most recent from September 19, 2022 (trailer hitches). Recall repairs are free at any authorized dealer — check whether yours has been done with the VIN recall check.
What are the best and worst years of the Kia Sorento Hybrid?
The best years by complaints, compared at the same age, are 2024. Years to avoid or approach with caution: 2025 and 2023. See the full Kia Sorento Hybrid years comparison.
At what mileage do 2021 Kia Sorento Hybrid problems happen?
The median mileage reported in complaints is about 8,000 miles; 100% of problems with a recorded mileage started before 50,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.