Steering complaints by model year
Which parts fail
Components named in complaints (power steering, steering column, rack and pinion).
Mileage when the problem started
What owners report
Tl* the contact owns a 2002 Infiniti QX4. While the vehicle was with an independent mechanic for routine maintenance, the mechanic noticed that the driver's side strut housing was rusted and cracked. The independent mechanic alerted her of a recall for the strut housing and the manufacturer was contacted. The manufacturer confirmed that the vehicle was serviced per NHTSA campaign number: 11V244000 (steering, suspension) at fields Infiniti glencoe (2100 frontage rd, glencoe, il 60022 [phone]). The dealer stated that a plate was installed on the strut housing. The contact took the vehicle to another independent mechanic who stated that it looked like no repairs were completed. The contact stated that both independent mechanics informed her that a plate needed to be installed in the strut housing, but the vehicle was not repaired. …
Tl* the contact owns a 2002 Infiniti QX4. The contact stated while driving at various speeds, the steering wheel became difficult to maneuver without warning. The contact called an unknown dealer and was informed that the vehicle was serviced under NHTSA campaign number: 11V244000 (steering, suspension) in 2012. The contact took the vehicle to an independent mechanic where it was diagnosed that the frame needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but did not offer any further assistance. The failure mileage was approximately 152,000.
Tl* the contact owns a 2001 Infiniti QX4. While driving approximately 15 MPH, the contact stated that the steering wheel became loose and difficult to control. The vehicle was towed to a private mechanic where they performed a diagnostic test which confirmed that the steering shaft needed to be replaced. The contact did not inform the manufacturer nor was the vehicle repaired. The current and failure mileages were approximately 162,000.
Serious corrosion on the frame. The passenger side of the vehicle where the control arm attaches to the frame is completely rusted out just beyond the strut mount recall location. The dealership deemed it not able to be fixed and was told by both the dealership and consumer affairs that its not their problem. While driving 55 MPH I started hearing a knocking noise in the right front. Soon after the wheel started shaking while turning left. Knocking got worse and it started to sway uncontrollably while turning. Had it towed to dealership where it is still sitting and not able to be driven. Updated 08/29/2017
Tl* the contact inspected a 2000 Infiniti QX4. The contact stated that when the driver turned the ignition to the on position, the steering wheel seized without warning. The vehicle was towed to an independent mechanic where it was diagnosed that steering shaft column was fractured and needed to be replaced. The vehicle was repaired by the dealer, at no cost. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000. Updated 11/19/15 the shock tower failed and made contact with the steering. The intermediate shaft broke. Updated 12/08/15.
Accelerating grinding sound in back chassis. Steering is harder than usual. Im not getting the power to accelerate properly all the time. Eventually the problem with salt cause im in Indiana too much salt on roads and i dont think things are sealed completely from manufacturers.
Tl* the contact owns a 1999 Infiniti QX4. While driving 55 MPH, the steering wheel became difficult to turn. There were no warning indicators illuminated. The contact associated the failure with NHTSA campaign number: 11V244000 (steering, suspension). The vehicle was taken to an independent mechanic who stated that the front strut housing needed to be replaced. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 160,000. Consumer stated infinity contacted and was told there was no open case for his vehicle for my vehicleas the recall had already been serviced in 2008. I brought the car in and they repaired it completely with a bracket and fiberglass repair kit.
I brought my truck in for a recall with strut tower and chassy,they patched tbe chassy up,when I went to pick it up I didn't get 5 minutes up the road and it was pulling to the right hard and shaking ast 40to 50mph,it's a driving hazard,I brought it right back they did an alignment on it,called me and said it's still doing it and there's nothing else they can do,so now I'm out of a vehicle they told consumer affairs that I called that it could of been a,pre existing problem so now consumer affairs won't help me so what do I do now it's my only vehicle and the dealership wants me to just drive off their lot with a hazardous vehicle,it was fine until they patched that chassy up their were no pre-existing problems so I don't know what to do now,please help?the dealership is ray catina Infiniti in edison,new jersey,the only thing they helped me with is getting me a loaner car and them …
NHTSA investigations
Frame/Body Structure Corrosion
In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states…
Frequently asked questions
Which Infiniti QX4 years have steering problems?
By NHTSA complaints, the 1999 (14), 1997 (11), 2002 (7), 1998 (6) and 2001 (6) model years. Steering complaints make up 33% of all complaints for the 1999.
Is there a recall for Infiniti QX4 steering problems?
No. NHTSA lists no steering recall for any Infiniti QX4 model year. A widespread problem may still be covered by an extended warranty or a manufacturer service bulletin, so ask a dealer.
At what mileage do Infiniti QX4 steering problems start?
Across all years, half of the complaints with a recorded mileage happened before about 159,000 miles; 3% happened before 50,000 miles.
What part fails most often?
Owners most often name the column (2 mentions), followed by the linkages › arm › idler and attachment (1).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.