Suspension complaints by model year
Which parts fail
Components named in complaints (struts, shocks, control arms, ball joints, springs).
Mileage when the problem started
What owners report
The control arm is completely rusted away as the pathfinders that they recalled and is doing exactly as they have done...but there is no recall on the Infiniti I was wondering why those and not the Infiniti as we live in massachusetts and the salt does the same on this car now we have the death womble on this car
This concern is involving the r1109 recall issued by Infiniti. The recall was performed six years ago, however rust, and holes in the metal are now visible. I was told that because the recall was already performed, there was nothing they could do to assist me. This vehicle will soon be unsafe to drive.
My issues are related to the SAFETY RECALL CAMPAIGN 1997-2003 QX4 IN SALT STATES FRONT STRUT HOUSING CORROSION. I brought my car in for the recall at Infiniti of Bloomington, Minnesota and they only fixed the Driver's side strut housing using a brace but only painted the Passenger's side. Now the Passenger's side strut housing shows corrosion and some perforation but repairable still under the recall. As of today 01/23/2023 The dealer and Infiniti refused to do recall on passenger's side despite the car is not safe to drive. They knowingly know the passenger's side will corrode but still let me drive the car with the defective which they refuse to fix.
Tl* the contact owns a 2002 Infiniti QX4. While the vehicle was with an independent mechanic for routine maintenance, the mechanic noticed that the driver's side strut housing was rusted and cracked. The independent mechanic alerted her of a recall for the strut housing and the manufacturer was contacted. The manufacturer confirmed that the vehicle was serviced per NHTSA campaign number: 11V244000 (steering, suspension) at fields Infiniti glencoe (2100 frontage rd, glencoe, il 60022 [phone]). The dealer stated that a plate was installed on the strut housing. The contact took the vehicle to another independent mechanic who stated that it looked like no repairs were completed. The contact stated that both independent mechanics informed her that a plate needed to be installed in the strut housing, but the vehicle was not repaired. …
The contact owns a 2001 Infiniti QX4. The contact stated that while driving at unknown speed, there was an abnormal noise coming from the rear of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the rear struts and rear brackets needed to be replaced due to corrosion. The vehicle was taken to the dealer where they declined to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 270,000.
Tl* the contact owns a 2001 Infiniti QX4. Upon inspecting the vehicle, it was noticed that there was severe corrosion of the frame near the strut on the driver's side. The contact took the vehicle to an independent mechanic where it was repaired. The contact was reimbursed. Shortly after the repair, the same failure occurred on the passenger side of the vehicle. The vehicle was taken to the dealer where it was diagnosed that there was corrosion on the passenger side. The vehicle was serviced per NHTSA campaign number: 11V244000 (steering, suspension) but the remedy failed to repair the vehicle. The contact stated that the frame continued to corrode after the recall repair. The contact stated that the recall repair did not adequately repair the failure with the excessive corrosion. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
Tl* the contact inspected a 2000 Infiniti QX4. The contact stated that when the driver turned the ignition to the on position, the steering wheel seized without warning. The vehicle was towed to an independent mechanic where it was diagnosed that steering shaft column was fractured and needed to be replaced. The vehicle was repaired by the dealer, at no cost. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000. Updated 11/19/15 the shock tower failed and made contact with the steering. The intermediate shaft broke. Updated 12/08/15.
My frame an body on my car rusting very badly. The frame an wheel well on the driver side of car is very badly rusted. I went for service because of a rocking back an forth they told me too get help right a way because my frame was about to break due to rust $1100. Cost is there a recall. I cant afford this cost. I really need my car its my life line. Please help me get my car repaired.
Related recalls (1)
Suspension › Front
Nissan is recalling certain model year 1996-2004 pathfinder and model year 1997-2003 Infiniti qx4 vehicles originally sold, or currently registered in, connecticut, delaware, iowa, illinois, indiana, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode…
Remedy: Nissan will inspect the strut housing and repair the vehicles as necessary, free of charge. An interim notification letter was sent out in May 2011. The second notice was mailed on July 25, 2011.
Frequently asked questions
Which Infiniti QX4 years have suspension problems?
By NHTSA complaints, the 1997 (20), 1999 (14), 2002 (14), 2001 (12) and 1998 (10) model years. Suspension complaints make up 44% of all complaints for the 1997.
Is there a recall for Infiniti QX4 suspension problems?
Yes — 1 recall, including 11V-244 (front, Apr 20, 2011). Recall repairs are free at authorized dealers; check a specific car with the VIN recall check.
At what mileage do Infiniti QX4 suspension problems start?
Across all years, half of the complaints with a recorded mileage happened before about 155,000 miles; 2% happened before 50,000 miles.
What part fails most often?
Owners most often name the front (23 mentions), followed by the rear (3).
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.