Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2020 Ford Transit owners, lightly cleaned up (personal details are redacted by NHTSA).
Front drivers seat cushion sagging no good for almost 1 and a half years. I bought replacement cushions for over $200 each. This is due to a broken seat suspension mat and the only way to fix it is to buy the seat track for $600 plus dollars. I found this Manufacture communications number TSB 21-2353. I have a total of 6 2020 Transits and they all the same problem. [VIN] [VIN] [VIN] [VIN] [VIN]
seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.
seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.
seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.
seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.
seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.
seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.
seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.
seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.
seat collapse. Available to be inspected. Unable to see over wheel or reach the acceleration and break pedals. Airbag light comes on due to the collapsed seat either cutting the airbag electrical cable, or puncturing the airbag itself. Vehicle has only been inspected by our fleet manager, our in house mechanic, and the dealership. No prior warning(s) before the failures.
Seat complaints in other Transit years
Frequently asked questions
How common are seat problems on the 2020 Ford Transit?
NHTSA has 27 complaints about the seats of the 2020 Ford Transit, 32% of the model year's 84 complaints.
Is there a recall for 2020 Ford Transit seat problems?
No. NHTSA lists no seats recall for the 2020 Ford Transit, though it has 9 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2020 Ford Transit seat problems start?
Half of the complaints with a recorded mileage happened before about 1,000 miles, and 100% before 25,000 miles.
Is it dangerous?
Owners linked 0 crashes, 0 fires and 2 injuries to seats problems on this model year. If you notice symptoms, have the car checked before driving further.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.