2018 Chrysler Pacifica Steering Problems

Mileage when the problem started

• Under 25k
  3566%
• 25k–50k
  59%
• 50k–75k
  48%
• 75k–100k
  36%
• 100k–150k
  59%
• 150k+
  12%

Owner reports

Selected complaints filed with NHTSA by 2018 Chrysler Pacifica owners, lightly cleaned up (personal details are redacted by NHTSA).

The hybrid battery coolant heater (part 68443445AC) was confirmed a problem, however the dealership wont review ANY recalls on my vehicle until I pay $1700 to replace that part. However, there are MULTIPLE incidents online showing this is a problem with this vehicle and should be a recall as this is obviously defective within the first 150000 miles. My car has roughly 124K miles, making it just outside the warranty coverage. Shortly before this lamp warning (check engine) came on my steering wheel started "sticking" making it hard to steer in a curve, causing me to veer off the road. Within 7 days of this happening, is when my check engine light appeared, throwing code POE15. The heat now also takes much longer to warm up- like 30 minutes longer. The dealership said none of the issues are connected, however after online research I have determined that is not true.

The contact owns a 2018 Chrysler Pacifica. The contact stated while driving at undisclosed low speeds, the electric power steering stopped functioning properly after the contact heard an abnormal crunching sound coming from the front end of the vehicle. The contact also stated that while driving at an undisclosed speed, the vehicle briefly jerked and jolted during acceleration as if the transmission was slamming into gear. No warning lights were illuminated. The vehicle was taken to an independent mechanic for regular maintenance service, and the contact was informed that the motor mounts needed to be replaced. The vehicle failures were not diagnosed during regular maintenance service. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 121,000.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at various speeds and attempting to turn the steering wheel slightly to the left or the right, the steering wheel was sticking, causing the contact to use added force to straighten the steering wheel. There were no warning lights illuminated. The vehicle was taken to be diagnosed, and the contact was informed that the electronic steering system had failed. The contact was informed that the steering system needed to be repaired, and the rack and pinion needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,500.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at speeds above 30 MPH, after making a slight turn to the right, the steering wheel became sticky, and added force was required to turn the steering wheel back to center. The vehicle was taken to the local dealer, who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed of the NHTSA Action Number: PE25009 (STEERING). The contact indicated that the vehicle had experienced the failure listed in the investigation. The failure mileage was 114,000.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving approximately 40-75 MPH, the steering wheel partially locked up. The contact used extra force to correct the failure. The failure had occurred while the steering was turned at a certain angle. The steering wheel was sticking while turning at the 10 o'clock or 2 o'clock positions. There were no warning lights illuminated. The contact located an article regarding NHTSA Action Number: PE25009 (Steering). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 55,000.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving and turning the steering wheel in either direction, the steering wheel was sticking while attempting to return the steering wheel to center. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The contact was notified of NHTSA Action Number: PE25009 (STEERING). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was 72,000.

The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 25 MPH, the steering wheel seized and was unable to be turned. The contact turned off and restarted the vehicle; however, the steering failure message was displayed, and the power steering function was not available. The vehicle was not taken to an independent mechanic or the dealer to be diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The approximate failure mileage was 74,780.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at various speeds and turning, the steering wheel was sticky and failed to return to center automatically. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Action Number: PE25009 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.

The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at various speeds, the steering wheel locked up while attempting to make a left or right turn. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the steering column needed to be replaced. The manufacturer was notified of the failure and informed the contact there was no repair for the issue. The approximate failure mileage was 81,000.

The contact's employer owns a 2018 Chrysler Pacifica. The contact stated that while driving on several occasions at undisclosed speeds and making a turn, the steering wheel became stiff and required extra effort to return the steering wheel to the center. There were no warning lights or messages available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 204,000.

NHTSA investigations

Steering complaints in other Pacifica years