2009 Chrysler 300 Airbag Problems

Mileage when the problem started

• Under 25k
  00%
• 25k–50k
  120%
• 50k–75k
  00%
• 75k–100k
  120%
• 100k–150k
  240%
• 150k+
  120%

Owner reports

Selected complaints filed with NHTSA by 2009 Chrysler 300 owners, lightly cleaned up (personal details are redacted by NHTSA).

Tl* the contact owned a 2009 Chrysler 300. While stationary, the vehicle was rear ended by another vehicle. As a result, the contact rear ended a third vehicle. The front end of the contact's vehicle was significantly damaged. Both the driver and passenger side seat belts malfunctioned and the air bags failed to deploy. Both the driver and front seat passenger sustained head and neck injuries, which required medical attention. The vehicle was destroyed. A police report was filed. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 150,000.

I, requested palmen Chrysler,5431 75th street,kenosha,wis.53142,[redacted] service consultant,to repair/replace the air bag housing.he set up a appointment for 08/03/15@ 07:30 am. I was there and he claimed they did not have the parts and would call me. I called Chrysler/Fiat@ 1800-853-1403.'[redacted]" ,informed me that my car wouldn't be repaired until mid nov. To mid December. ,I asked for a loaner, she said no. I told her that I would be 65 years of age in 2 weeks and it was a serious inconvenience to me and my family.she didn't care. I feel that I should be given a replacement loaner car until Chrysler can fix this problem.my life,as well as my family's should not be put in jeopardy because of this companies continuation of screw-ups! Or, they can buy this car back from me for the blue book value! You try to buy American as the motto goes and you get junk and treated like dirt! …

Tl* the contact owns a 2009 Chrysler 300. When the vehicle was started, the air bag warning indicator was consistently illuminated. The failure recurred each time the vehicle was started. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000. Updated 1/19/16 ln

Tl* the contact owns a 2009 Chrysler 300c. The contact was driving 50 MPH when the vehicle crashed into a deer and none of the air bags deployed. The contact mentioned that the air bag warning lamp was illuminated. A police a report was filed and the contact did not sustain any injuries. The vehicle was taken to a local mechanic who was unable to diagnose the failure. The manufacturer was not made aware of the failure and the vehicle was not repaired. The failure and current mileage was 25,000. Updated 10/27/11

I'm [redacted] I bought this car in 2010 this car is a recall every year dont pass smog and I hasto expend $600to$800 dollars in order to pass smokers now it's in the shop ilick poblem I has to pay $1900 to fix the poblem I already expend $1278 to fix other poblems parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 U.S.c. 552(b)(6).'

After receiving several post cards to get the airbag recall, I brought the car to dadeland Chrysler/Jeep on March 12, 2019. After keeping the car the whole day I was told my car did not qualify for the recall, the service mgr and I spoke with Chrysler customer service who refuse to approve the airbag replacement, and the dealer did not do the work because it was not going to be reimbursed. Since then I have received several calls from Chrysler and each time I have explained what happened, then I am told they will check and get back to me and I never hear from them again. Bottom line, Chrysler corp refuses to do the airbag recall and I need your agency to get involved in this matter. I have also file a complain with the florida highway safety and motor vehicle but I doubt they will take action on the matter. …

I was notified of the airbag problem on my vehicle approximately about a year ago or longer. I was first informed the parts were not available to fix the problem. I was later informed the parts were available & to contact my local service dealer. When I contacted them, I was told they didn't have the parts but would call me when they got them. I never got a call form them. When I called again today, I was told they would only service my car during weekdays (although their service department is open on both saturdays & Sunday's), which I am unable to do because I work and only have that vehicle for transportation. This constitutes an unreasonable amount of time & their unwillingness to fix my vehicle on a weekend further demonstrates the Chrysler service department is acting in bad faith in remedying the recall.

Tl* Takata recall. The contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign numbers: 15V313000 (air bags) and 16V352000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect. VIN tool confirms parts not available. Updated 01/25/2017 updated 02/15/17.

I have been trying to schedule an appointment with my local dealer, I requested a rental car so I could get around and get to work while the repairs are being made. I have not gotten anywhere. I requested the rental at no charge since this isn't my doing, its no fault of my own and now I have to take time time out of my busy day to bring it the car to get fixed. Its a real hassle. They can simply provide me a vehicle to use while the repairs are going on. I will not schedule another appointment until I receive a voucher or compensation for a rental. Mopar has got nothing accomplished here either.

Tl* the contact owns a 2009 Chrysler 300. The contact received notification of NHTSA campaign number: 15V313000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The contact called for several months and the dealer provided no disclosure on part availability. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. Parts distribution disconnect.

Related recalls

NHTSA investigations

Airbag complaints in other 300 years