2012 Chevrolet Cruze Airbag Problems

Mileage when the problem started

• Under 25k
  516%
• 25k–50k
  619%
• 50k–75k
  826%
• 75k–100k
  619%
• 100k–150k
  619%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2012 Chevrolet Cruze owners, lightly cleaned up (personal details are redacted by NHTSA).

I just recently had an accident, a deer ran out and hit me and I was going 60 mph. Once we impacted the airbag sensor came on and said airbags deployed. Then the sensor went off but you could smell the powder of the airbags but the airbags did not deploy.

The "service airbag" alert comes up every time the vehicle is turned on. My mechanic told me that this may have been due to a faulty seat belt. This car has never been in a collision, is clean title, and otherwise is in good working conditions. The estimate for this repair was $950 parts and labor.

Car was hit on back drivers door and wheel well, it pushed the back bottom seat in. Car spun three times in the rain and none of the 10 air bags deployed. I hit my head on the side drivers window 3 times due to side seat air bags not deploying. GM came out while car was in auto shop put some machine on it to address my ? Why air bags did not deploy when it was hit hard enough to push car frame in and spin whole car three times. They told body shop that it was hit in such a way the two seat air bags were not sensored. I have not felt safe in car since. Car was on a rual street when hit at about speed of 40 mile an hour. I can email pictures of car damage if needed.

Tl* the contact owned a 2012 Chevrolet Cruze. While driving approximately 15 MPH, the vehicle experienced a loss of power braking. As a result, the vehicle veered off the road and crashed into a fence. The air bags did not deploy. The failure occurred without warning. A police report was filed. The vehicle was towed to the contact's residence then to a salvage yard. The vehicle was deemed destroyed. There were no injuries. The manufacturer was notified of the failure. The contact referenced NHTSA campaign numbers: 13V360000 (service brakes, hydraulic) and 14V300000 (air bags); however, the VIN was not included. The failure mileage was approximately 51,568.

Tl* the contact owns a 2012 Chevrolet Cruze. While driving approximately 5 MPH, the brake pedal was depressed, but failed to engage. The contact stated that significant pressure was applied to the brake pedal; however, the contact still rear-ended another vehicle. The air bags did not deploy. A police report was not filed. There were no injuries sustained. Earnhardt Chevrolet in chandler, arizona was made aware of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that there was no recall on the vehicle. The failure mileage was approximately 80,000.

Tl* the contact owned a 2012 Chevrolet Cruze. The contact stated that while driving at 30 MPH, the contact attempted to avoid a crash with another driving vehicle. As a result, the contact crashed into a mail box. Both frontal air bags deployed but deflated. The driver sustained back, leg shoulder, head and leg injuries that required medical attention. A police report was not filed. The vehicle was not diagnosed or repaired. The vehicle was towed and was deemed destroyed. The manufacturer was not notified of the failure. The failure mileage was 94,000. Updated 06/29/16

Tl contact owns a 2012 Chevrolet Cruze. The contact stated that while backing up, another vehicle crashed into the rear end of the vehicle. The air bags failed to deploy. The contact sustained a heart contusion, the front seat passenger sustained a broken thumb and a concussion, the rear middle seat passenger sustained a broken nose and the rear driver side passenger sustained internal stomach bleeding which required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was 32,500.

We were in a car accident and ended up rear-ending a vehicle that had already stopped. We hit at an estimated speed of 20-25mph and the airbags did not deploy. We were traveling at 45mph when the brakes were hit. It seems like the airbags should have deployed at this speed. We only have minor injuries, but if there is a possibility others could get hurt because of a similar issue I feel that it should be at least looked into. You will be better able to tell if the angle or the crash or something faulty that prohibited the airbags from deploying.

Tl* the contact owns a 2012 Chevrolet Cruze. While driving 10 MPH, another vehicle rear ended the contact's vehicle. All the air bags failed to deploy. A police report was filed. The contact sustained bruises to the nose that did not require medical attention. The vehicle was towed, but the contact did not know where the vehicle was taken. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 59,000.

Tl* the contact owned a 2012 Chevrolet Cruze. While driving 45 MPH, the contact's vehicle rear ended another vehicle. The air bags did not deploy. The vehicle was destroyed and towed from the scene. A police report was filed and there were no injuries. The local dealer and manufacturer were not contacted. The cause of the failure was not determined. The failure mileage was approximately 70,000.

Related recalls

NHTSA investigations

Airbag complaints in other Cruze years