2004 Volkswagen Touareg Fuel System Problems

Which parts fail

• Fuel injection system
  4
• Delivery › Fuel pump
  1

Components named in complaints (fuel pump, injectors, fuel tank, hybrid and EV propulsion).

Mileage when the problem started

• Under 25k
  418%
• 25k–50k
  00%
• 50k–75k
  15%
• 75k–100k
  836%
• 100k–150k
  523%
• 150k+
  418%

Owner reports

Selected complaints filed with NHTSA by 2004 Volkswagen Touareg owners, lightly cleaned up (personal details are redacted by NHTSA).

The contact owns a 2004 Volkswagen Touareg. The vehicle had previously been serviced at the dealer under NHTSA Campaign Number: 17V583000 (Fuel System, Gasoline) however, the fuel pump failed after the recall repair was performed. The vehicle was taken to the dealer and diagnosed with fuel pump failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 130,000.

I have contacted Volkswagen about my recall over a month ago the man claimed he ordered the parts and would be in contact but has never contacted me ever since and since then my vehicle has completely stopped working and the gas smell is at a very dangerous level

One morning in June 2017 my husband stopped for gas. After getting gas he started to turn out of the gas station when our car (2004 Volkswagen Touareg) stopped moving and shut down. My husband tried several times to start and move the car, but to no avail.the car had to be towed (at our expense) to our local gas station.the gas station performed $1,164.16 worth of work. They did an excellent job of locating the problem and fixing it for a reasonable price. In November 2017 we received a safety recall notice from Volkswagen. The recall is 'safety recall 20ai - fuel filter flange.' however, the recall notice stated that vw does not have a fix yet for the issue.this appears to be the issue that happened to our car. We chatted online with a vw agent, explained everything and she said that there was nothing they could do at this point. …

I was driving on the highway @ 70mpr when all of a sudden without warning the car starts acting sluggish for a min then back to normal, and randomly for the next hour or so does(I had a ways to go) this a few more times. I got to my destination and let her rest for the night. The next morning it was doing fine except now the emission control light came on and stayed on. By this time it was time for the 100,000 mile maintenance to be done and it did great until about 6 months later I was driving @ 35mpr when it started loosing power, tho I only lost a little bit of power steering was forced to come to a stop, which just happen to be a one way bridge, baby in the car and had to push myself the rest of the way across it. …

I was parking the vehicle in a tight parking lot and maneuvering around a tree in order to pull further up into the space. As I gently pushed down on the accelerator to inch into the spot, the car lurched forward at a very high rate of speed crashing into a wooden garbage box. I jammed on the brakes before going through the fence. I was incredibly lucky that I was no longer aiming at the tree. It was as though the car suddenly wanted to peal out in a manner that was totally out of Sync with the amount of pressure on the gas pedal. It just started speeding toward the fence/box. Looking back on it, I believe that this happened a couple of days before as I started to accelerate after stopping at a stop sign. Though the reaction of the car was similar, it was not nearly so pronounced. It felt as though the car was tripping over itself. …

I received a letter from Volkswagen of America, in March of 2018, stating that there is a safety recall 20ai-fuel pump flange for my make and model of vehicle. I had already had that repair done, due to a severe leak in my fuel pump (gas was pouring out of the bottom of the vehicle as as fast as I was pumping the gas in on one occasion). I had to have my vehicle towed to a repair facility and couldn't drive it until it was repaired. Then, 3 years later, I recieved a recall announcement from Volkswagen for the exact repair that I had done for the faulty fuel pump flange. I completed the reimbursement form and submitted it to Volkswagen. My reimbursement was rejected because my repair was made prior to the recall being issued. …

Tl* the contact owns a 2004 Volkswagen Touareg. While driving approximately 40 MPH, an odor of fumes was detected without warning. The vehicle was taken to coachella valley Volkswagen (79050 varner rd, indio, ca 92203, [phone]) where the technician found a fuel leak and replaced the filter flanges. The failure recurred four years later. The vehicle was taken to Volkswagen of palm springs (67909 e palm canyon dr., cathedral city, ca 92234, [phone]) where the filter flanges were replaced again due to a fuel leak. The contact later received notification of NHTSA campaign number: 17V583000 (fuel system, gasoline). The contact called the manufacturer, reported the failures, and demanded reimbursement. The contact stated that the manufacturer denied the reimbursement, stating the repairs were performed prior to the recall. The failure mileage was approximately 60,000.

Tl* the contact owns a 2004 Volkswagen Touareg. While driving various speeds, a strong fuel odor emitted through the vents of the vehicle. The contact also stated that the fuel gauge failed to provide the accurate reading. The contact received notification of NHTSA campaign number: 17V583000 (fuel system, gasoline); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. The manufacturer was notified of the failure and informed the contact the part was not available for the repair. The approximate failure mileage was 89,000. VIN tool confirms parts not available.

There was a recall issued on my vehicle back on September 20th 2017, I called the dealership on October 23rd 2017 to find out a resolution to this problem, they advised there was not a remedy yet but would contact me when there was. It has not been almost 6 months since the recall was issued with no contact from dealer or resolution. This vehicle is used by my wife to transport my children and it is unsafe, as we have started to smell gasoline in and around the vehicle, I have no noticed any major leaks yet but I do not want her driving the vehicle until it is fixed and it should not take 6 months to do so

Tl* the contact owns a 2004 Volkswagen Touareg. The contact stated that there was an abnormal fuel odor coming from the rear driver side of the vehicle. The contact called a local dealer (platinum Volkswagen, 45 nelson ave, hicksville, ny 11801) and was informed that the parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue and opened case number: [redacted]. No further assistance was provided. The failure mileage was 220,638.

Related recalls

Fuel System complaints in other Touareg years