The problem
Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
The risk
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
The fix
Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.
Recall details
| NHTSA campaign | 25V-732 (25V732000) |
|---|---|
| Manufacturer number | 25SB8 |
| Manufacturer | Ford Motor Company |
| Component | Structure › Body |
| Report date | October 24, 2025 |
| Vehicles affected | 92,347 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the body & structure
Frequently asked questions
Is the recall 25V-732 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 92,347 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.