Recall 25V-366: Back over prevention – external/pedestrian alert

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."

The risk

A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.

The fix

Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.

Recall details

NHTSA campaign	25V-366 (25V366000)
Manufacturer number	2025070005
Manufacturer	Mercedes-Benz USA, LLC
Component	Back over prevention › Warnings › External/pedestrian alert
Report date	June 5, 2025
Owners notified	August 1, 2025
Vehicles affected	94
Initiated by	Manufacturer

Vehicles covered

Plus 2 other model/year combinations not covered on this site.

Owner complaints about the driver assistance

Frequently asked questions

Is the recall 25V-366 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 94 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.