The problem
Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and X vehicles. The cabin doors can be unlocked during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
The risk
An unlocked door may unlatch and open during a crash, increasing the risk of injury.
The fix
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 17, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-009.
Recall details
| NHTSA campaign | 23V-862 (23V862000) |
|---|---|
| Manufacturer number | SB-23-00-009 |
| Manufacturer | Tesla, Inc. |
| Component | Electrical system › Software |
| Report date | December 19, 2023 |
| Owners notified | February 17, 2024 |
| Vehicles affected | 120,423 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 23V-862 repair free?
Yes. Tesla dealers will fix the problem at no cost: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 17, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-009.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 120,423 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.