The problem
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
The risk
An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
The fix
Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
Recall details
| NHTSA campaign | 23V-687 (23V687000) |
|---|---|
| Manufacturer number | 23S56 |
| Manufacturer | Ford Motor Company |
| Component | Electrical system › Propulsion system › Traction battery › Management system/energy control module (BMS/becm) |
| Report date | October 13, 2023 |
| Owners notified | December 29, 2023 |
| Vehicles affected | 34,762 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 23V-687 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 34,762 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.