The problem
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The fix
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Recall details
| NHTSA campaign | 23V-420 (23V420000) |
|---|---|
| Manufacturer number | 23C20 |
| Manufacturer | Ford Motor Company |
| Component | Equipment › Other › Owners/service/other manual |
| Report date | June 9, 2023 |
| Owners notified | July 21, 2023 |
| Vehicles affected | 691,133 |
| Initiated by | Manufacturer |
Vehicles covered
- 2018 Ford Expedition
- 2019 Ford Expedition
- 2020 Ford Expedition
- 2021 Ford Expedition
- 2022 Ford Expedition
- 2023 Ford Expedition
- 2019 Ford F-250 SD
- 2020 Ford F-250 SD
- 2021 Ford F-250 SD
- 2022 Ford F-250 SD
- 2023 Ford F-250 SD
- 2019 Ford F-350 SD
- 2020 Ford F-350 SD
- 2021 Ford F-350 SD
- 2022 Ford F-350 SD
- 2023 Ford F-350 SD
- 2019 Ford F-450 SD
- 2020 Ford F-450 SD
- 2021 Ford F-450 SD
- 2022 Ford F-450 SD
- 2023 Ford F-450 SD
- 2019 Ford F-550 SD
- 2020 Ford F-550 SD
- 2021 Ford F-550 SD
- 2022 Ford F-550 SD
- 2023 Ford F-550 SD
- 2018 Lincoln Navigator
- 2019 Lincoln Navigator
- 2020 Lincoln Navigator
- 2021 Lincoln Navigator
- 2022 Lincoln Navigator
- 2023 Lincoln Navigator
Owner complaints about the equipment & accessories
- 2018 Ford Expedition equipment problems 1
- 2020 Ford Expedition equipment problems 1
- 2022 Ford Expedition equipment problems 3
- 2019 Ford F-250 SD equipment problems 3
- 2023 Ford F-250 SD equipment problems 1
- 2020 Ford F-350 SD equipment problems 1
- 2021 Ford F-350 SD equipment problems 1
- 2022 Ford F-350 SD equipment problems 1
- 2019 Ford F-450 SD equipment problems 1
- 2021 Ford F-450 SD equipment problems 1
- 2022 Ford F-450 SD equipment problems 2
Frequently asked questions
Is the recall 23V-420 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 691,133 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.