The problem
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."
The risk
An air bag that does not deploy as intended increases the risk of injury during a crash.
The fix
Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.
Recall details
| NHTSA campaign | 23V-384 (23V384000) |
|---|---|
| Manufacturer number | 23TB04/23TA04 |
| Manufacturer | Toyota Motor Corporation |
| Component | Electrical system › Instrument cluster/panel |
| Report date | May 30, 2023 |
| Owners notified | July 25, 2023 |
| Vehicles affected | 96,007 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 23V-384 repair free?
Yes. Toyota dealers will fix the problem at no cost: Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 96,007 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.