The problem
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
The fix
Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.
Recall details
| NHTSA campaign | 23V-305 (23V305000) |
|---|---|
| Manufacturer number | 23C14 |
| Manufacturer | Ford Motor Company |
| Component | Back over prevention › Display function |
| Report date | April 28, 2023 |
| Owners notified | July 27, 2023 |
| Vehicles affected | 523 |
| Initiated by | OVSC |
Vehicles covered
Owner complaints about the driver assistance
Frequently asked questions
Is the recall 23V-305 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 523 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.