Mercedes-Benz Recall 23V-177: Visibility – defroster/defogger/HVAC system

Affected: 2021 Mercedes-Benz AMG GLE53, 2021 Mercedes-Benz AMG GLE63, 2021 Mercedes-Benz AMG GLS63 and 5 more. Filed with NHTSA on March 17, 2023, covering about 61,450 vehicles.

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE350, GLE450, GLS450, GLS580, 2021 AMG GLE53, AMG GLE63, Maybach GLS600, AMG GLS63, and 2020 GLE580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.

The risk

Water intrusion into the foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.

The fix

Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall numbers 21V-288 and 19V-587. MBUSA's numbers for this recall are 2023030014 and 15.

Recall details

NHTSA campaign23V-177 (23V177000)
Manufacturer number2023030014 & 15
ManufacturerMercedes-Benz USA, LLC
ComponentVisibility › Defroster/defogger/HVAC system
Report dateMarch 17, 2023
Owners notifiedApril 28, 2023
Vehicles affected61,450
Initiated byManufacturer

Vehicles covered

Plus 1 other model/year combinations not covered on this site.

Owner complaints about the a/c & heater

Frequently asked questions

Is the recall 23V-177 repair free?

Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6372.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 61,450 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.