The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly.
The risk
Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
The fix
Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.
Recall details
| NHTSA campaign | 21V-359 (21V359000) |
|---|---|
| Manufacturer number | VS3TURSCHA |
| Manufacturer | Daimler Vans USA, LLC |
| Component | Structure › Body › Door › Hinge and attachments |
| Report date | May 17, 2021 |
| Owners notified | June 18, 2021 |
| Vehicles affected | 2,016 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the body & structure
Frequently asked questions
Is the recall 21V-359 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 2,016 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.