The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2007 C350, C230, C280, CLK350, E320CDI, E350 Wagon, E350, 2006 C55 AMG, CLK500, CLS500, CLS55 AMG, E500 Wagon, E500, E55 AMG, 2007 CLK550, CLS550, CLS63 AMG, E550, E63 AMG, and E63 Wagon AMG vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly causing the glass panel to detach from the vehicle.
The risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
The fix
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall number 19V-918. MBUSA's number for this recall is 2021040012.
Recall details
| NHTSA campaign | 21V-196 (21V196000) |
|---|---|
| Manufacturer number | 2021040012 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Visibility › Sun/moon roof assembly |
| Report date | March 19, 2021 |
| Owners notified | May 7, 2021 |
| Vehicles affected | 11,356 |
| Initiated by | Manufacturer |
Vehicles covered
- 2006 Mercedes-Benz AMG C55
- 2006 Mercedes-Benz AMG CLS55
- 2007 Mercedes-Benz AMG CLS63
- 2006 Mercedes-Benz AMG E55
- 2007 Mercedes-Benz AMG E63
- 2006 Mercedes-Benz C230
- 2007 Mercedes-Benz C230
- 2006 Mercedes-Benz C280
- 2007 Mercedes-Benz C280
- 2006 Mercedes-Benz C350
- 2007 Mercedes-Benz C350
- 2006 Mercedes-Benz CLK350
- 2007 Mercedes-Benz CLK350
- 2006 Mercedes-Benz CLK500
- 2007 Mercedes-Benz CLK550
- 2006 Mercedes-Benz CLS500
- 2007 Mercedes-Benz CLS550
- 2006 Mercedes-Benz E320
- 2007 Mercedes-Benz E320
- 2006 Mercedes-Benz E350
- 2007 Mercedes-Benz E350
- 2006 Mercedes-Benz E500
- 2007 Mercedes-Benz E550
Owner complaints about the windows, wipers & sunroof
- 2007 Mercedes-Benz AMG E63 window & wiper problems 1
- 2006 Mercedes-Benz C230 window & wiper problems 2
- 2007 Mercedes-Benz C230 window & wiper problems 6
- 2006 Mercedes-Benz C280 window & wiper problems 2
- 2007 Mercedes-Benz C280 window & wiper problems 4
- 2006 Mercedes-Benz CLK350 window & wiper problems 1
- 2007 Mercedes-Benz CLK350 window & wiper problems 3
- 2006 Mercedes-Benz CLS500 window & wiper problems 1
- 2006 Mercedes-Benz E320 window & wiper problems 1
- 2006 Mercedes-Benz E350 window & wiper problems 8
- 2007 Mercedes-Benz E350 window & wiper problems 7
- 2006 Mercedes-Benz E500 window & wiper problems 2
Frequently asked questions
Is the recall 21V-196 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 11,356 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.