The problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
The risk
The seat can move front and back without restriction if bolts are missing, increasing the risk of injury during a crash.
The fix
Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.
Recall details
| NHTSA campaign | 21V-038 (21V038000) |
|---|---|
| Manufacturer number | 72L6 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Component | Seats › Critical fasteners |
| Report date | February 1, 2021 |
| Owners notified | February 18, 2021 |
| Vehicles affected | 57 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the seats
Frequently asked questions
Is the recall 21V-038 repair free?
Yes. Volkswagen dealers will fix the problem at no cost: Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 57 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.