The problem
Honda (American Honda Motor Co.) is recalling certain 2020 CR-V Hybrid, Accord Hybrid, and 2020-2021 Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging, possibly resulting in a loss of drive power.
The risk
A loss of drive power can increase the risk of a crash.
The fix
Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall began February 12, 2021. Owners can contact Honda customer service at 1-888-234-2138. Honda's number for this recall is K9E.
Recall details
| NHTSA campaign | 20V-798 (20V798000) |
|---|---|
| Manufacturer number | K9E |
| Manufacturer | Honda (American Honda Motor Co.) |
| Component | Electrical system › Propulsion system › Charging › Module › Software |
| Report date | December 17, 2020 |
| Owners notified | February 12, 2021 |
| Vehicles affected | 27,838 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the electrical system
Frequently asked questions
Is the recall 20V-798 repair free?
Yes. Honda dealers will fix the problem at no cost: Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall began February 12, 2021. Owners can contact Honda customer service at 1-888-234-2138. Honda's number for this recall is K9E.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 27,838 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.