The problem
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2018-2021 FTR and Chevrolet 6500XD vehicles. The ground cable connecting the starter motor to the vehicle frame may break at the starter-side eyelet, resulting in an engine no-crank or slow-crank condition, causing the vehicle not to start.
The risk
If the cable is broken and repeated attempts are made to start the vehicle, the starter may ground through the steel braiding of the power steering hose, allowing it to heat up and possibly rupture, increasing the risk of a fire.
The fix
Isuzu and Chevrolet will notify their respective owners and dealers to replace the ground cable and to inspect and replace the power steering hose is damage exists, free of charge. The recall began October 9, 2020. Isuzu owners may contact the Isuzu Customer Relations at 1-866-441-9638 and Chevrolet owners may contact the GM Medium Duty Truck assistance line at 1-800-862-4389. Isuzu's number for this recall is V2004.
Recall details
| NHTSA campaign | 20V-554 (20V554000) |
|---|---|
| Manufacturer number | V2004 |
| Manufacturer | Isuzu Motors Limited |
| Component | Electrical system › Starter assembly |
| Report date | September 11, 2020 |
| Owners notified | October 9, 2020 |
| Vehicles affected | 4,352 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 20V-554 repair free?
Yes. Chevrolet dealers will fix the problem at no cost: Isuzu and Chevrolet will notify their respective owners and dealers to replace the ground cable and to inspect and replace the power steering hose is damage exists, free of charge. The recall began October 9, 2020.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 4,352 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.