The problem
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.
The risk
A bed step that unexpectedly fails while in use increases the risk of injury to the user.
The fix
Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
Recall details
| NHTSA campaign | 20V-207 (20V207000) |
|---|---|
| Manufacturer number | W24, W44 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Structure |
| Report date | April 9, 2020 |
| Owners notified | July 9, 2020 |
| Vehicles affected | 37,580 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the body & structure
Frequently asked questions
Is the recall 20V-207 repair free?
Yes. Ram dealers will fix the problem at no cost: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 37,580 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.